Technical Support Engineer (VoIP+Windows)
Hexwhale Technologies
Total years of experience :7 years, 3 Months
• Troubleshoot and provide solutions to LAN/WAN hardware and software problems
• Administration of windows server 2008 /2012 and windows XP.07, clients in a Networked environment
• Troubleshooting and provide support for IP Telephone
• Installation, administration and management of File and printer servers
• Installation configuration and management of the antivirus solution for the servers and clients in network
• Multi vendor management: Logging calls with multiple vendors and managing all IT related details
• Taking back up of file server on daily basis
• Managing and troubleshooting of CUCM and IP Phone
• Moving Adding and Deleting extensions, creating voice mail profile, configuring and troubleshooting extension mobility
• Configuring and troubleshooting voice gateways
Duties and Responsibilities:
• Plan, budget and implement IT systems and software
• Responsible to provide IT Support in the main corporate office and multiple project offices in the region
• Installing, Configuring and Administration of Windows Servers 2003, 2008 & 2012
• Troubleshooting and providing support of Cisco IPT
• Managing and troubleshooting of CUCM and IP Phone
• Configure and troubleshoot Extension Mobility
• Management of voice mail users
• Configure and Maintain Primary and Additional Domain Controllers, DHCP and DNS Servers
• Configuring, Maintaining Active Directory Services
• Troubleshooting Microsoft Directory Services and Windows OS Related Issues
• Implementing and Administrating Group Policy Objects
• Maintaining Client Computers, Domain User Accounts, Local User Accounts, Logon Procedures, Setting up New Users, Deleting & Disabling User Accounts, User Profiles, Logon Restrictions
• Providing remote support using RDP and Other remote tools
• Monitoring Server Utilization of Memory & Disk space using Tools
• Installing software upgrades and security patches and monitoring for intrusion signs
• Provide support for Outlook 2010, Lotus Notes (8.5 v), Microsoft Office 365
• Installing and Maintaining Symantec Anti-virus
• Responsible for backing up and restoring data files on server
• Configure tests and maintains LAN / WAN equipment and related services
• Installing, Configuring and Troubleshooting Polycom video conference device, Projector, printer, plotter and Siemens PABX Telephone systems
• Maintain an inventory of all infrastructure and network devices
• Coordinate activities with central team or other third party information system groups
• Manage vendor relationships and service contracts. Recommends updates to service plans (License and Warranty updates)
• Configure and troubleshoot Cisco Router and Cisco switches
• VMware Esxi 5.5 host installation and configuration of new virtual machines
• Managing virtual machines using V-center and V-client
Duties and Responsibilities:
• Worked as part of a team of 20 engineers to provide support for ABB Networks as IBM Engineer.
• Installing, configuring and managing (Replicating to server) the Lotus Notes 7.0.x and 8.5.1. & Lotus Sametime.
• IBM Procurement Activities.
• Configuring and troubleshooting of Switches (Cisco and Nortel), Routers, and hubs and handling LAN issues.
• Install and configure IBM Desktops & Laptops.
• Administration of windows server 2000 /2003 and windows XP.07, clients in a Networked environment.
• Managing and automating administrative requirements such as software installation, client restrictions using Group policy.
• User account management and Group management.
• Ensuring the quality and performance of entire network and Systems.
• Installation, administration and management of File and printer servers.
• Installation configuration and management of the antivirus solution for the servers and clients in network.
• Multi vendor management: Logging calls with multiple vendors and managing all IT related details.
• Taking back up of Lotus notes-mails on daily basis.
• Installing, configuring and troubleshooting SAP in client machines.
Duties and Responsibilities:
• Worked as part of a team of 20 engineers to provide support for ABB Networks as IBM Engineer.
• Diagnose and resolve calls received in a timely way.
• Installing, configuring and managing (Replicating to server) the Lotus Notes 7.0.x and 8.5.1. & Lotus same time.
• Configuring and troubleshooting of Switches (Cisco and Nortel), Routers, and hubs and handling LAN issues.
• Install and configure IBM Desktops & Laptops.
• Supervise IT consumables (Ink, Toners, and Heads) and spare parts purchase.
Duties and Responsibilities:
• Install, configure, and administer Windows 2000/2003 Servers in a Domain Architecture.
• Diagnose and resolve all calls received in a timely way.
• Install software and troubleshoot /maintain computer hardware and other IT equipment.
• Maintain regular backup of office data and periodically test there restoration.
• Troubleshooting of Switches, Routers, Hubs, and handling LAN issues.
• Troubleshoot and provide solutions to LAN/WAN hardware and software problems.
• Perform maintenance and release upgrades on a timely basis or as needed.
• Protecting networked pc’s with McAfee Antivirus and patch management.
• Responsible for backing up and restoring data files on server.
• Trouble Shooting Active Directory problems.
• "Bachelor of Technology (B-Tech) in Electronics & Communication Engineering" under Cochin University, Kerala, India. (4 year engineering degree)
