Nova Jean

Receptionist
• Guest Relations: Delivered exceptional service by ensuring a welcoming and professional atmosphere.
• POS Systems Expertise: Skilled in operating Odoo system and ensuring accuracy in POS processes.
• Payment Handling: Managed KNET and cash transactions efficiently, maintaining accurate financial records.
• Event Coordination: Organized and facilitated successful corporate team-building events, birthday parties, and social gatherings.
• Communication Skills: Managed correspondence via WhatsApp Business, phone calls, and face-to-face interactions.
Game Master
• Game Facilitation: Hosted and moderated interactive games, ensuring participants stayed engaged and entertained
• Storytelling Expertise: Delivered compelling and immersive game narratives to enhance the guest experience.
• Guest Interaction: Built rapport with players to create a fun, inclusive, and exciting environment.
• Rule Enforcement: Ensured compliance with safety protocols and game rules to maintain a secure environment.
• Problem-Solving: Responded to unexpected challenges with quick, creative solutions to maintain the flow of games.

Engage warmly with guests, clearly explain hostel amenities, and provide accurate information.
Ensuring high levels of guest satisfaction through attentive and personalized service.
Resolving any guest concerns quickly and efficiently to maintain satisfaction.
Maintained the cleanliness and organization of the front desk.
Cultivated positive and productive relationships with co-volunteers, local staff, and customers from all over the world, enhancing teamwork and communication.
Actively engaged with the public to spark interest and encourage participation in major events, employing creative strategies to boost attendance and involvement.
Juggled multiple tasks, such as handling phone calls, managing front desk activities, and assisting guests simultaneously.

Experienced in handling phone calls, emails, and face-to-face inquiries, providing accurate and helpful responses.
Proficient in organizing files, managing office supplies, and maintaining an orderly workspace.
Skilled in interacting with people from various backgrounds, ensuring clear and professional communication.
Capable of handling multiple tasks simultaneously while prioritizing effectively to meet deadlines.
Experienced in coordinating schedules, setting up meetings, and managing calendars to ensure smooth daily operations.
Proficient at maintaining accurate records, updating databases, and ensuring confidentiality of sensitive information.
Proficient in planning and organizing events, meetings, and activities, ensuring all logistics are handled smoothly.
Adept at customizing presentations to suit the needs and understanding levels of different audiences.
Active participant in pre and post-class meetings to organize lesson plans, allocate roles, and address any modifications needed.
Guaranteed the safety and well-being of 20 students during indoor or outdoor excursions.