Nurjahan Khanam

Making Operations Work Better
• I apply Six Sigma tools every day — whether it is mapping out a process that keeps failing, identifying why a
supplier is consistently late, or using SPSS, JASP, and Power BI to spot patterns in performance data that
are not visible on the surface.
• I track KPIs, financial metrics, and sales targets closely — not just to report numbers, but to understand
what those numbers are telling us and act on them quickly.
• I have helped redesign workflows that were slowing the business down, reducing errors and making day-to
day operations noticeably smoother.
Supply Chain & Inventory
• I manage inventory control and stock replenishment to make sure the right products are always available
without overstocking — a balance that saves money and keeps things running.
• I coordinate with suppliers and keep close communication with the procurement and sales teams so that
nothing falls through the cracks.
People & Communication
• I have been involved in recruitment, onboarding, and training — and I enjoy helping people grow
into their roles.
• I maintain regular communication with clients and hold monthly reviews with management on budgets,
payments, and performance — keeping everyone aligned and informed.

This role taught me how to stay calm under pressure and how much a single conversation can change a client
relationship. I was responsible for the full customer service operation — from resolving daily issues to building the
team that handled them.
• I developed service strategies that directly improved customer satisfaction and retention.
• I monitored operational metrics and made adjustments quickly when things were not going to plan.
• I trained and mentored my team consistently, making sure they had the tools and confidence to handle any
situation professionally.
• I maintained honest, open communication with clients — even when the news was not good — which built
long-term trust.