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Nurjahan Khanam, Assistant Operations Manager

Nurjahan Khanam

Assistant Operations Manager·Master Traders,

Bangladesh

Master's degree, English Literature

Work experience

Total years of experience: 9 years, 4 months

Assistant Operations Manager

May 2020 - Present

Master Traders,

Narsingdi, Bangladesh

May 2020 - Present

Making Operations Work Better
• I apply Six Sigma tools every day — whether it is mapping out a process that keeps failing, identifying why a
supplier is consistently late, or using SPSS, JASP, and Power BI to spot patterns in performance data that
are not visible on the surface.
• I track KPIs, financial metrics, and sales targets closely — not just to report numbers, but to understand
what those numbers are telling us and act on them quickly.
• I have helped redesign workflows that were slowing the business down, reducing errors and making day-to
day operations noticeably smoother.
Supply Chain & Inventory
• I manage inventory control and stock replenishment to make sure the right products are always available
without overstocking — a balance that saves money and keeps things running.
• I coordinate with suppliers and keep close communication with the procurement and sales teams so that
nothing falls through the cracks.
People & Communication
• I have been involved in recruitment, onboarding, and training — and I enjoy helping people grow
into their roles.
• I maintain regular communication with clients and hold monthly reviews with management on budgets,
payments, and performance — keeping everyone aligned and informed.

Company industry:
Business Support Services
Job role:
Management

Customer Service Manager

February 2017 - Present

Master Traders

Narsingdi, Bangladesh

February 2017 - Present

This role taught me how to stay calm under pressure and how much a single conversation can change a client
relationship. I was responsible for the full customer service operation — from resolving daily issues to building the
team that handled them.
• I developed service strategies that directly improved customer satisfaction and retention.
• I monitored operational metrics and made adjustments quickly when things were not going to plan.
• I trained and mentored my team consistently, making sure they had the tools and confidence to handle any
situation professionally.
• I maintained honest, open communication with clients — even when the news was not good — which built
long-term trust.

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Education

National University

August 2018

August 2018

Master's degree, English Literature

Bangladesh

National University

September 2016

September 2016

Bachelor's degree, English Literature & Language

Bangladesh

Abul Kalam Mazumder Mohalla College

July 2010

July 2010

High school or equivalent, science

Bangladesh

Bagmara Girls High School

June 2008

June 2008

High school or equivalent, Science

Bangladesh

Skills

Problem Solving
Expert
Problem Solving
Expert
Attention to Detail
Intermediate
Attention to Detail
Intermediate
Critical Thinking
Expert
Critical Thinking
Expert
Leadership
Expert
Leadership
Expert
Communication
Expert
Communication
Expert

Languages

English
Expert
Bengali
Native Speaker

Training and Certifications

Certifications
computer basic and application
Department of youth development ministry of youth and sports Show credentials
Lean Six Sigma White Belt Certification
The Council for Six Sigma Certification (CSSC)
Apr 2026
Show credentials

Hobbies

  • Reading Book,learning AI