Nusrat Suleman Magsi

Answer phone calls and act as the initial point of contact for the customer.
Take responsibility for managing customer care inquiries and complaints
Record and summarize results of CCR’s daily so accurate weekly and monthly reports can be compiled and submitted to the relevant people.
Follow up on complaints, investigate and write initial response letters to customer complaints, feeding back to relevant staff to ensure action is taken and quality is improved.
Show initiative, investigate and work unsupervised.
Train new recruits.
Other duties as reasonably assigned.
Source potential investors and establish/maintain a good work relationship.
Advice and discuss various opportunities of property services.
Attend to inquiries (of the following nature: leasing, sale, re-sale, property valuation, Dubai Property Tour…etc) professionally, to maintain a high standard of service, and to update the Sales Excel Sheet constantly.
Assemble detailed property portfolio and present it to clients.
Build awareness and knowledge of the property market in UAE (and other) and study factors influencing property market.
Collect full details of property which includes photo shooting, arranging viewings, showing the property to potential tenants, etc...
Attend “Property nature” events (such as cityscape exhibitions, property launching, presentations, seminars…etc)
Present purchase offers to sellers for consideration.
Coordinate appointments between Sales Manager and Investors / Real Estate Companies.
Generate lists of different properties of our competitors.
Answer clients' questions regarding construction work, financing, maintenance, approvals, contractors etc…
Conduct training sessions for sales agents in order to improve sales techniques.
Attend weekly sales meeting and training session provided by the company.

Maintain accurate records of all contacts with clients
Handle correspondence related to all selling activities
Maintain high standard of personal presentation
Represent company in a professional manner at all times
Coordinate with other members of Sales Team to actively promote sales opportunities, exchange information and
Increase professionalism
Undertake all responsibilities with reference to procedures
Effectively communicate with Key Clients via telephone, face-to-face and written communication
Maintain a current and accurate knowledge
Internal Communications Skills
Provide a weekly schedule of planned activities
Develop and maintain relationships which benefit client
Overcome client resistance/objections
Customer Contact

Customer Contact
Maintain accurate records of all contacts with clients
Attending the Calls and Inquries