IT Support Engineer
Al-Mayadin
Total years of experience :11 years, 5 Months
• Working in an Arabic speaking environment.
• Install servers based upon the requirement and maintain the domain control system.
• Support LANs, network segments, Internet, and intranet systems.
• Maintaining user access administration and applying group policies.
• Create, change, and delete user accounts as per request.
• Troubleshoot problems reported by users.
• Maintain network and system security.
• Ensure network connectivity throughout the company's LAN infrastructure is on par with technical considerations.
• Perform network address assignment and Handling cisco switches and routers.
• Block users from accessing other domain’s files by configuring VLANS on switches.
• Resolve network related issues such as networking connectivity, TCP/IP and WLAN’s
• Develop and maintain installation and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Resolve issues related to the Microsoft applications, Company oracle Apps, printer issues, LAN issues, Network connectivity issues, scanner issues and bar code machine issues.
• Administering servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
-Provided technical support to the end users.
-Resolved technical issues related to software and hardware.
-Configured printers over the network.
-Resolved issues pertaining to software applications like Microsoft office, all operating system related issues.
-Provided assistance to the U.S.A Customers in managing accounts, configuring email accounts and help install applications, software's, printer, scanner, anti-virus software, Ms office 2013 and Ms office 2010.
-Used to create a ticket for the support technician to visit customer's place and replace the defective parts.
-Used to provide accurate information to the customers and help them understand WHY'S and WHAT'S.
-Followed Company's standards to maintain the customer centricity.
-Maintained data for the tickets raised and ensure that the service has been provided on time.
-Worked with the team with excellent communication skills, fully driven commitment and ensured excellence in every bit.
-Had always been a part of CLUB 90 in Dell, awarded with many awards and received customer rave emails.
-Provided assistance to the customers from USA over the phone.
-Inbound Process dealing with processing orders and refunds.
Course Discipline/ Specialization Name of Institution University/ Board Year of Completion Aggregate (%) B.Tech Computer Science Engineering AL-Habeeb College of Engineering & Technology Jawaharlal Nehru Technological University 2012 62
Intermediate M.P.C Narayana Junior College Board of Intermediate 2008 82.3
S.S.C S.S.C Madina Public School Secondary School Board 2006 81.5