Odai Mahmoud

Established and
maintained work schedules to accommodate changing staff levels and expected workloads.
• Evaluated interactions between associates and customers to assess personnel performance
and ensure customer satisfaction.
• Conducted training and provided mentorship to team members to enhance productivity,
accuracy, and commitment to friendly service.
• Consistently exceeded team goals and collaborated effectively with staff members.
• Worked closely with sales teams and team leaders to communicate targets, boost revenue,
and improve promotional strategies.
• Investigated and resolved regular, advanced, and long-standing customer concerns to foster
company loyalty.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Coached team members to deliver hospitable and professional service while adhering to
established service models.
• Maintained revenue streams through effective communication and negotiation skills, offering
refunds as a last resort to maintain customer satisfaction.

• Conducted post-sales follow-ups to evaluate customer satisfaction and address immediate
service requirements.
• Performed cold-calling and follow-up activities with leads to secure new revenue streams.
• Monitored weekly sales data and prepared reports for senior leadership to streamline operational
processes.
• Maintained ongoing communication with clients to assess overall satisfaction, resolve complaints,
and promote new offerings.
• Implemented effective marketing strategies and techniques to increase revenue and customer
satisfaction.
• Collaborated with retail representatives to enhance product presentations and advertising
collateral to boost sales.
• Researched potential clients and markets to prepare for sales appointments.

• Ensured 100% accuracy in compiling general ledger entries on a tight schedule.
• Analyzed budgets, financial reports, and projections for accurate financial reporting.
• Managed, tracked, and monitored financial updates, watch lists, and insurance files.
• Processed invoices, deposits, and money logs.
• Completed daily accounting tasks, including tracking funds, preparing deposits, and reconciling
accounts.
• Analyzed monthly balance sheet accounts for corporate reporting.
• Generated and submitted invoices based on established accounts receivable schedules and
terms.
• Reconciled accounts and reviewed financial materials, including surplus, income, expense data,
net worth, and assets.