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Ohoud Baghdadi, Compensation & Benefits Supervisor

Ohoud Baghdadi

Compensation & Benefits Supervisor·Virginmegastore

Saudi Arabia

Bachelor's degree, ادارة اعمال (ادارة وتنظيم الموارد البشرية)

Work experience

Total years of experience: 16 years, 3 months

Compensation & Benefits Supervisor

August 2019 - June 2024

Virginmegastore

Jeddah, Saudi Arabia

August 2019 - June 2024

● Managed payroll, social insurance, and medical insurance processes, including registration, deletions, and updates.
● Handled contract documentation and issued identification letters and experience certificates.
● Organized end-of-service procedures, vacations, business trips, and re-entry/exit processes.
● Added new employees to the SAP system, managed loans, and uploaded Wage Protection System (WPS) files.
● Prepared annual budget estimates
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

assistant hr manager

May 2016 - March 2018

May 2016 – March 2018M.M. badkook restaurants & catering company, Jeddah

Jeddah, Saudi Arabia

May 2016 - March 2018

● Managed payroll, vacation payments, and end-of-service settlements.
● Monitored attendance, enforced disciplinary actions, and handled GOSI calculations and payments.
● Processed labor card paperwork, Iqama renewals, and exit/re-entry permits.
● Coordinated with government authorities to ensure timely task completion and controlled travel-booking costs within the
budget.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

HR Specialist & Supervisor

May 2013 - April 2016

Alireza holding company Ltd, Jeddah

Jeddah, Saudi Arabia

May 2013 - April 2016

● Managed HR operations including payroll, vacation payments, end-of-service settlements, and GOSI
calculations/payments.
● Supervised recruitment processes from conducting interviews to issuing job offers, ensuring compliance with
procedures.
● Provided counsel on HR policies and Saudi labor law, ensuring company policies align with regulations.
● Processed labor card paperwork, Iqama renewals, exit/re-entry permits, and provided recommendations for promotions
and annual increments, as well as managing disciplinary issues and grievances.
Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

customer service officer

March 2012 - April 2013

National business solutions "Mobily", Jeddah

Jeddah, Saudi Arabia

March 2012 - April 2013

Interacted directly with customers to address inquiries and resolve complaints efficiently.
Collected and assessed pertinent information regarding product and service inquiries.
Provided pricing, delivery details, and organized workflow to meet customer deadlines, while coordinating with internal
departments.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

customer service officer

May 2010 - July 2011

United Group Company for cooperative insurance, Jeddah

Jeddah, Saudi Arabia

May 2010 - July 2011

Providing advice, information, and assistance to customers to meet their needs
Ensuring prompt and efficient response to all customer inquiries and needs.
Managing customer relationships professionally and amiably to enhance customer satisfaction and loyalty to the
company.
Improving customer experience by offering effective solutions and enhancing internal processes.
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

customer service officer

May 2006 - April 2010

Bridges marketing company Ltd. " Alahlicapital', Jeddah

Jeddah, Saudi Arabia

May 2006 - April 2010

. Providing advice, information, and assistance to customers
Ensuring prompt and efficient service for all customer
Addressing customer inquiries and resolving them promptly
Company industry:
Marketing
Job role:
Customer Service and Call Center

Education

جامعة الملك عبدالعزيز

May 2013

May 2013

Bachelor's degree, ادارة اعمال (ادارة وتنظيم الموارد البشرية)

Saudi Arabia

Skills

SAP HR

Expert

Commitment to ethical practices, ensuring adherence to laws and regulations.

Expert

Proficiency in SAP software for efficient data management

Expert

Effective Communication skills to facilitate collaboration with colleagues and management.

Expert

Computer literacy, adeptness with various software programs, and internet navigation

Expert

Ability to collaborate effectively with teams to enhance productivity.

Expert

The ability to accurately calculate salaries, deductions and benefits

Expert

Salary

Expert

Ability to create visual representations of data (e.g. charts, graphs, dashboards).

Beginner

Microsoft Excel

Intermediate

Payroll Processing

Expert

Microsoft Office

Expert

Payroll

Expert

Employee Relations

Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
Data Analsis by power bi program
businesslanguage
Jul 2024
Human resources specialist
Izdihar center for training & management
Jun 2015
Introducation to Human resources functions
Droop
May 2018
Introduction to strategic planning for human resources
Droop
May 2018
Leadership essentials
Droop
Jul 2018
Basics of benefits & compensation
Droop-Hadaf
Feb 2024