Branch Manager
vlcc
Total years of experience :22 years, 0 Months
day to day operations
implement and develop policy
managing the recruitment, new hired training and team building
setting and monitoring budget
purchasing
organizing, leading, and controlling. work to increase the efficiency and effectiveness of employees, processes, projects, and organizations as a whole.
problem solver
Manage and supervise all aspects of the branch as a whole.
Guiding employees in achieving the goals and ambitions of the organization.
Plan, direct, coordinate, and budget the progress of all the activities.
Developing effective communications and mechanisms for resolving conflicts.
Managing the daily operations at the SPA, guest relations, and customer services.
Ensure high standard of customer care, treatment delivery and time reporting.
Lead, motivate and direct the works of team.
Effectively drive treatment delivery to meet, and where possible exceed targets; drive the development of the Spa.
Maintain high standards within the spa and oversee the staff to ensure smooth running of operations.
Maintain stock level and inventory
Implemented training course for new team recruits.
Maximization of treatment `s sales and revenues for the spa maintaining a sales attitude and complaints.
Handle guest complaints.
Spa assistant manager
diractor assistant, management,
sales, follow up, organization,
12/20 with 14,5/project for the end of studies