Account Executive / Sales&Development Dept
MEDGULF
Total years of experience :7 years, 4 Months
• 2010 Account Executive / Sales&Development Dept MEDGULF
• Selling policies (Medical & General Insurance)
a. Identifying customer needs
b. Clarifying policy terms & conditions under principle of Utmost Good Faith
c. Tailoring policies reference to customer needs
d. Achievement of annual target
• Customer Care (Service After Sale)
a. Make use of all available means of communication to meet client's inquiries accurately and efficiently
b. Prompt response for clients' Day-To-Day inquiries
c. Breaking the rules to satisfy thus, maintaining a long term relationship
d. Frequent visits (on monthly basis)
e. Updating clients with their policy loss ratio (quarterly)
f. Claims follow up and support
• Collecting installments & Dues
a. Collecting due installments on issued policies each customer according to contracted method of payment
• Reporting
a. To direct sales manager in the manner of quotations and issued policies (weekly basis)
b. Spotlight on critical issues
• 2009 Medical Underwriter MEDGULF
• Registering policies
• Issuing Policies
• Issuing Quotations
• Medgulf management representative supervisor for CCHI (Council of cooperative health insurance)
• 2008 ACCOUNTANT BAYWATCH
• Issuing Invoices
• Issuing Customers and Suppliers Statements
• Preparing Trial Balance and Balance Sheet
• Income Statement (profit & loss)
• Bank Reconciliation
• 2007-2008 Internal Auditor NTCC
• Auditing the following sites:
1. Spinneys Saida
2. Spinneys Tyre
3. Spinneys Ashrafieh
4. Spineys Dbayi
5. Spinneys Tripoli
6. Saida governmental hospital
7. Jbeili hospital
8. Sebline governmental hospital
9. Hasbaya governmental hospital
10. Beirut Port
11. Unifil military sites (65 site) in the southern side of Lebanon
Job Summary: Conducting audits on the above mentioned sites, to ensure that a qualitative service is served to our customers. Also figuring out non-conformities and customer complaints as well as reporting it to NTCC top management for discussion during management review meetings to find out adequate corrective actions for detected nonconformities, to prevent its reoccurrence.
Quality Internal Auditor (ISO 9001:2000) Al Baba Sweets
•Internal Audit Surveillance on semi annual basis
• Controlling Documentation and Records
• Dealing with External Auditor and Follow up
• Preparing Reports
2003-2007 Business and Computer University (B.C.U) BA: Business Administration