Operation Manager In-Charge of Sales & Marketing (Pre-opening Team)
Muscat Gate Hotel
Total years of experience :17 years, 0 Months
Responsible for Corporate and Travel Agent Segmentation for the hotel.
(Achieving results of 40% increase in Corporate Sales and Direct Contacts)
• Setting targets and Goals, managed by objectives to determine action plans to meet the deadlines.
• Update action plans and financial objectives quarterly, with a Business Mix, SWOT ANALYSIS and Competition sets.
• Identify new market and business opportunities to increase sales.
• Implement all sales action plans related to my market areas as outlined in the marketing plan.
o Considered one of the management committee members
• Developing growth Strategies and Plans
• Managing and retaining relationships with existing clients
• Planning and overseeing new marketing initiatives
• Increasing the value of current customers’ while attracting new ones.
• Finding and developing new markets and improving sales,
• Attending conferences, meetings and industry events.
• Developing quotes and proposal for clients.
• Training and helping team members to develop their skills.
• Motivating Leading & Developing Top Producing Sales Team
• Exceeding Assigning Goals & identifying the Client needs
• Develop and Manage Sales & Marketing Operating Budgets.
• Analyze & control expenditures of division to conform to budgetary requirements.
• Manage Marketing Expenses Budget, Printing Advertising, Media Advertising, and Manning Budget.
• Attract external sales, such as conventions, business conferences, dining room and lounge business.
• Updating and owning the Sales Strategy/Plan with the General Manager.
Assisting the General Manager to manage all areas of the hotel in accordance with the standards, to achieve friendly atmosphere of superior guest services and product quality. Respond to all hotel issues and problems to make sure the hotel runs smoothly each day and oversees all departments of the hotel.
• Assign sales territory, target groups and sales quotas
• Coordinate Sales Activities with other work units or departments
• Establish Client Base of Organization, associations, & Corporate Businesses, through Direct outside & inside Sales Efforts for the purpose of securing business for the hotel to ensure the predetermined Sales Expectations are met and exceeded.
• Prepare and submit plans, budgets, progress reports and annual sales reports
• Develop and conduct sales campaigns, as well as marketing and promotional plans
• Performed Other Duties as assigned
• Assigned duties and shifts to FO Staff.
• Coached employees to ensure adherences to hotel policies, standards and procedures.
• Recruiting, Managing, Training and developing the front office/desk team.
• Analyzed, investigated and resolved guest complaints
• Coordinates monthly staff meetings that address any outstanding issues, and record the minutes as well as record the agenda.
• Reconcile the daily cash log and night audit report
• Comply with company grooming and uniform standards, timekeeping and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self-development.
Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their public. • Anticipating, analyzing and interpreting public opinion, attitudes and issues that might impact, for good or ill, the operations and plans of the organization. • Counseling management at all levels in the organization with regard to policy decisions, courses of action and communication, taking into account their public ramifications and the organization’s social or citizenship responsibilities. • Researching, conducting and evaluating, on a continuing basis, programs of action and communication to achieve the informed public understanding necessary to the success of an organization’s aims. These may include marketing; financial; fund raising; employee, community or government relations; and other programs. • Planning and implementing the organization’s efforts to influence or change public policy. Setting objectives, planning, budgeting, recruiting and training staff, developing facilities in short, managing the resources needed to perform all of the above.
