Retail Sales Supervisor
MTN Syria
Total years of experience :19 years, 11 Months
• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Responsible for the performance and development of the Account Executives.
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.
• Initiates and coordinates development of action plans to penetrate new markets.
• Assists in the development and implementation of marketing plans as needed.
• Provides timely feedback to senior management regarding performance.
• Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management
• Controls expenses to meet budget guidelines.
• Organize Training sessions for new employees, and refresh session for exist ones.
• Analyze MBS employees information regarding the product and services.
• Define the training needs for contact center employees.
• Create new ways and tools to improve the employees knowledge in customer care domain.
• Validate Quality team observations for contact center employees
• Manage Quality team observations to achieve the targeted number
• Hold monthly meeting with my team to review the updates and communicate the team identified mistake.
• Provide the Quality HOS with monthly report related to contact center observation results and notes
• Trained the new employees to be ready to get their mission in all customer care departments " MTN and outsource franchise companies "
• Update MTN internal website which deliver all needed information for the employees "CC Web tool "
• Coordinate with other MTN departments" MK, SA, FI, IT " to Lunch the new Products and Services by testing it and write the needed descriptions and manner to be generalize it for all employees .
• Examine the information of the CC employees on monthly basis by "MTN Quiz System "
• Write MTN Customer Care Department documentation and quality procedures.
• Analyze the expected risk and fraud from the credit invoice
• Call the risky status customers and inform them to pay the invoices or payments
• Avoid the customers from over loud payments
• Train the new colleges regarding credit mentality and procedures
• Achieve and growth the target.
• Promote and lunch for the new products for Johnson & Johnson vision care products.
• Trainer the Optician and doctors about the products and used instruments.
