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Omar Hamzeh, Reservation Sales Agent

Omar Hamzeh

Reservation Sales Agent·Sheraton Dammam Hotel

Saudi Arabia

Master's degree, Master Certificate in Hospitality Management

Work experience

Total years of experience: 4 years, 10 months

Reservation Sales Agent

December 2014 - December 2016

Sheraton Dammam Hotel

December 2014 - December 2016

Handling all coming reservations over the phone, Fax and emails.
Handling FIT and Group reservation.
Promote hotel services which relate to the rooms.
Coordinate with Sales and Reception team.
Handling the reports for Occupancy, pickups, no show, and the arrivals and take the necessary actions.
Daily check the hotel status and

Company industry:
Hospitality & Accomodation
Job role:
Management

Night Audit

September 2014 - October 2014

Tulip Inn - Golden Tulip

Dammam, Saudi Arabia

September 2014 - October 2014

موظف استقبال ليلي لكن تزيد عليه عدة مهام منها :

1- اعداد تقارير عن عدد الغرف المتسأجرة والمغادرة
2- اعداد تقارير عن الغرف وإرسالها إلى الأقسام المعنية
3- حسابة الأرباح الصادرة عن Chick in
4- تجهيز لائحة بالغرف التي ستصل في اليوم التالي
5- تجهيز لائحة بالغرف التي ستغادر في اليوم التالي
6- تدقيق الحجوزات كافة وتنظيمها وتصحيحها إن وجدت اخطاء
7- ارسال تقارير خاصة لقسم المبيعات وقسم الهاوس كيبينغ

Company industry:
Hospitality & Accomodation
Job role:
Other

Reservation department attendant

January 2011 - December 2011

Cham Palace Hotel

January 2011 - December 2011

2011 Reservation department attendant at Cham Palace Hotel ( worked for a year)

2011 Reservation department attendant at Cham Palace Hotel ( stage for a month)

Company industry:
Hospitality & Accomodation
Job role:
Other

Business center attendant

January 2011 - December 2011

Cham Palace Hotel

January 2011 - December 2011

2011 Business center attendant at Cham Palace Hotel ( Stage for a month)

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Reservation - sales department

August 2010 - August 2011

Cham Palaces and Hotels

Damascus, Syria

August 2010 - August 2011

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Business center employee

June 2010 - August 2010

Cham Palaces and Hotelts

Damascus, Syria

June 2010 - August 2010

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Volunteer tutor for children need psychiatric care

January 2008 - December 2008

Syria

January 2008 - December 2008

2008 A secretary in a clinic ( worked 2 years)
Extracurricular experience

A Guide - Tour in Damascus for foreigners
Volunteer tutor for children need psychiatric care

Volunteer in delivering food for poor people

Job role:
Other

Education

Cornell University

December 2016

December 2016

Master's degree, Master Certificate in Hospitality Management

United States

GPA (percentage): 98%

GPA (percentage): 98%

Inter National Professional Managers association

May 2014

May 2014

Diploma, Hospitality Management

United Kingdom

January 2011

January 2011

Diploma, Sales Department

2011 Certificate of experience at Sales Department at Cham Palace Hotel

Tourism management institute

June 2010

June 2010

Diploma, Hotels managemnt

Syria

The Higher Institute of Tourism

January 2010

January 2010

Diploma

2010 The Higher Institute of Tourism - Damascus "Diploma In Science of Tourism"

January 2008

January 2008

Diploma, Secondary Education

2008 Certificate of Secondary Education

High School

January 2008

January 2008

High school or equivalent, Scientific section

Syria

Skills

Quick Learning

Expert

EXCEL

Beginner

MICROSOFT OFFICE

Beginner

MICROSOFT OUTLOOK

Beginner

MS OFFICE

Beginner

OUTLOOK

Beginner

SECRETARY

Intermediate

TYPING

Beginner

WORD

Beginner

Internet and Emails

Expert

Hotel reservation programs

Expert

Microsoft Office programs

Expert

Typing on Keyboards

Expert

Quick Learning

Expert

Languages

Arabic

Expert

English

Expert

Arabic

Expert

English

Expert

Hobbies and interests

writing Poems and short stories
Swimming