Omar Rustom

* Managed the company’s ERP system called “Liemar” which is specialized in the steel industry.
* Monitored project performance and compliance with project budget & contract terms and conditions.
* Reported on project performance and budget compliance to senior management.
* Advised Project Managers on any aspect of the project execution which deviated from the contract.
* Ensured timely notices sent to Engineer / Employer for any potential delay events.
* Maintained a register of delay events and all related project correspondence for quick claims preparation.

* Monitored project performance and compliance with project budget & contract terms and conditions.
* Reported on project performance and budget compliance to senior management.
* Liaised with all company departments to formalize company processes and inter-department interactions.
* Led discussions with the Oracle ERP & HCM implementation partner about how to customize Oracle’s ERP & HCM Cloud solutions to fit the company’s currently ongoing processes and on ways to improve them to be more in line with construction industry best practices.
* Implemented custom cost control procedures as an extension of the regular ERP system capabilities by leveraging custom report functionality, proper project budgeting / planning, accurate progress reporting from site and up to date project financial reporting.
* Filled the role of Project Manager of the ERP & HCM systems implementations, for all stages of
implementation following the Oracle Unified Method (OUM), including High Level Analysis (HLA),
Conference Room Pilot (CRP), Fit / Gap Analysis (FGA), User Acceptance Testing (UAT), Master Data
& Transactional Data collection, Go-Live, and post-Go-Live support.
* Managed the testing of ERP & HCM system updates on the test instance prior to their roll-out on the
production instance.
* Managed all ERP users, user roles and daily system maintenance tasks.
* Conducted routine audits of ERP & HCM system use to ensure compliance with company policies and
procedures.
* Managed a team of IT staff providing troubleshooting and end user support to all employees.
* Managed the company’s software license use to ensure compliance with local laws and regulations.
* Managed the company’s web domain, web hosting and email accounts.
* Developed and maintained the company’s ISO 9001 Quality Management System (QMS).

- Developed web applications for the City of Ottawa website, used by hundreds of thousands of local residents to plan their daily commutes and avoid trouble areas.

- Monitored live traffic cameras and made changes to signal timing to alleviate traffic congestion.
- Provided system administration and technical support to over 150 employees.
- Supported server hardware and applications in a mixed Windows / QNX environment.

- Supported HP Proliant line of servers and storage appliances
- Provided excellent telephone support services to HP enterprise customers in the US and Canada