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Omar Serag, Technical Support Engineer

Omar Serag

Technical Support Engineer

BMB Group

Location
Egypt - Cairo
Education
Bachelor's degree, Engineering
Experience
12 years, 8 Months

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Work Experience

Total years of experience :12 years, 8 Months

Technical Support Engineer at BMB Group
  • Egypt - Cairo
  • My current job since February 2014

- Network design and configuring Cisco devices.
- Providing technical support for various clients on a daily basis.
- Configuring McAfee Firewall Enterprise (Sidewinder), McAfee Web Gateway (webwasher) and McAfee web reporter, and integrating them with various network infrastructures.
- Configuring Palo Alto firewalls and integrating them with various network infrastructures.
- Following diagrams and written instructions as well as documenting network settings.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritizing and managing many open cases at one time.

Network Security Engineer at MCS Holding
  • Egypt - Cairo
  • February 2013 to January 2014

- Network design and configuring Juniper EX-Switches.
- Configuring Mcafee Firewall Enterprise (Sidewinder), Mcafee Web Gateway (webwasher) and Mcafee web reporter, and integrating them with various network infrastructures.
- Configuring Palo Alto firewalls and integrating them with various network infrastructures.

IT Support Engineer at SunCity Mall
  • Egypt - Cairo
  • September 2011 to February 2013

Specified in Cisco devices like 6500, 4500 and 2900 series switches, FWSM, ASA, Call Manager, CCTV, Fortigate Firewall, Cisco Works and IPTV solution.

Education

Bachelor's degree, Engineering
  • at MSA University
  • August 2010

• 2010: Bachelor Degree of Engineering, Grade: Very Good - Communication and Electronics department - Faculty of Engineering, MSA University, Egypt.

Bachelor's degree, Engineering
  • at Greenwich University
  • January 2010

• 2010: Bachelor Degree of Engineering, Grade: Second Class Honor - Communication department - Faculty of Engineering, Greenwich University, London, U.K. • Graduation Project: Wireless Sensor Network: The project was made to control agricultural tasks in a farm like irrigation and ventilation remotely. Project Grade Excellent

High school or equivalent, Work Experience
  • at Manor House School
  • January 2004

• 2004: Graduated from Manor House School, Dokki With High School grade 96.4 % Specialized Training and Work Experience:

Specialties & Skills

Cisco devices
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Cisco Call Manager
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McAfee
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Juniper
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FWSM
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Microsoft Tools
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Cisco Devices Configuration
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Fortigate Firewall Management
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McAfee Firewall Management
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Palo Alto Firewall Management
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McAfee Web Gateway Management
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Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

McAfee Web Gateway (Training)
Training Institute:
MCS Holding
Date Attended:
May 2013
Palo Alto Networks firewall (Training)
Training Institute:
MCS Holding
Date Attended:
March 2013
Mcafee Firewall Enterprise (Training)
Training Institute:
MCS Holding
Date Attended:
April 2013
ASDM Security (Training)
Training Institute:
See
Date Attended:
July 2012
Cisco Call Manager (Training)
Training Institute:
See
Date Attended:
November 2011
Nevotek IPTV with Cisco integration (Training)
Training Institute:
See
Date Attended:
April 2012
Written and LAB (Training)
Training Institute:
Yat
Date Attended:
June 2011
Fortigate Firewall (Training)
Training Institute:
InterACT
Date Attended:
February 2012