Manager Community
NammaStartups
Total years of experience :12 years, 7 Months
Responsibilities & KRA’s
* Be the Brand ambassador for NammaStartups
* Front end & manage the centre ensuring best Customer Service
* Hold P&L responsibility of the Centre & ensure profitability.
* Customer service with respect to appropriate briefing and further
clarification.
* Responsible for administering Customer satisfaction
* Strategically planning, designing &sending emails.
* Meeting customer needs by fixing up request / complaint on priority.
* Manage Social media activities
* Work closely with PR & Sales team for marketing the space
* Design & drive customer engagement initiatives
Responsibilities & KRA’s
* Handling the operations team members of Karnataka region and
edify them on process and soft skills & track job activities PAN India.
* Receive leads through an internal application called Fresh Desk as a
workflow to convert ontime.
* Customer service with respect to appropriate briefing and further
clarification.
* Administratively managing the vendors by meeting the process
expectations.
* Strategically conducting certain multi promotional camp activities in
professional business areas.
* Meeting customer needs by fixing up request / complaint on priority.
* Responsible for monthly P&L monitoring in order to ensure the
process runs with in the approved cost.
Internal
Gender Status
- Marrie
Responsibilities & KRA’s
* Handling service related calls very appropriately interacting with
service engineer team and clients.
* Maintaining all service records in order to track and update frequently.
* Customer Service with respect to the appropriate brand or product
acquisition.
* Stabilizing good relationship with existing clients for a long term
commercial rapport.
* Notifying the accounts team on purchase of goods and spares by
raising relevant intents.
* Actively coordinating with the service team for machine installation and
accurate delivery.
* Preserving records of preventive and annual maintenance contract
renewals with proper validation.
* Enabling sound attention with regards to strict quality adherence for
gaining customer satisfaction.
* Sharing of new ideas in terms of logical methods for the better process
improvement.
Responsibilities & KRA’s
* Managing a PAN India team in locations like - North, West and South
region.
* Principal Point of FOS process document collection activities of
honorable clients - IBM and AxisBank.
* Responsible for the daily process with client values that covers in all
parameters via branch operations in accordance with management
guidelines.
* Targeting the work based challenges on a daily volume basis for the
accurate delivery within deadlines, based on the turnaround time fixed
by the Clients.
* Customer Service with respect to the appropriate categories or product
acquisition.
* Responsible for setting the team targets, quality and performance
evaluation.
* Tracking the team acts for their periodical performance appraisal &
reviews.
* Conducting all internal audits, client relationship building activities and
management support.
* Overseeing core support activities like record maintaining, monthly P&L
examine & process compliance.
* Making sure that the Month End Reports are always matched with
Customer Service Level and Key Performance Indicator that are
pertaining with smoother running of the day-to-day business function.
BCA
BCA)Majored in Computers * BTLPolytechnic, Bengaluru, KA •
Higher Secondary
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