Operations Officer
Incomlend Pte Ltd
Total years of experience :12 years, 11 Months
KYC - Client Due Diligence for onboarding new clients and rectification of existing clients as per the guidelines.
Analyze the customers data by performing the negative news search from the search engines and all the available data sources like Word-check, GO-AML, Google and blacklist search to avoid risk to the company
Create buyer/ supplier/ Map on factoring System
Liaison with clients on unclear instructions and obtain proper documentation before execution.
Check invoices, credit notes, accompanying documents such as Bills of Lading, Inspection Certificate, proof of delivery.
Examine documents/submission of drawdown as per approved terms and conditions stipulated in Credit Proposal/Facility Offer Letter
Verify the discounting requests are in compliance with credit approval terms and conditions, and ensure that no past dues/overdue/pending documentations prior to disbursal of funds to clients.
Obtain concurrence from credit department in case of any exception for disbursement
Monitor Overdue/Negative availability reports on daily basis.
Receivables and payments: Follow up with clients and receive payments to ensure correct posting to the customer accounts
Review and monitor assigned accounts and all applicable collections report
Daily update consolidated collections master file with progress of collections.
Monitor customer billing and ensure timely collection to avoid debt aging
Monitor in-payments and out-payments on daily basis to ensure that funds are properly allocated for respective clients
To ensure accurate processing and authorizing transactions; monitor daily operations and make sure that transactions are processed and authorized without any errors, and also supervise the execution of daily tasks.
Follow up with the buyers on the overdue invoices either by email or call
Responsibilities & Accountabilities:
•Responsible for the improvement in operational system of the company
•Examine documents/submission of drawdown as per approved terms and conditions stipulated in Credit Proposal/Facility Offer Letter
•Verify the discounting requests are in compliance with credit approval terms and conditions, and ensure that no past dues/overdues/pending documentations prior to disbursal of funds to clients
•Obtain concurrence from credit department in case of any exception for disbursement
•Monitor Overdue/Negative availability reports on daily basis
•Monitor Funding limit/receivables limit excess prior to financing
•Check and Authorize all transaction entries initiated in the factoring system
•Monitor in-payments and out-payments on daily basis to ensure that funds are properly allocated for respective clients
•Verify Acknowledgement of NOA (Notice of Assignment) with the buyer - first drawdown (one time) under domestic factoring line (disclosed Facility)
•Confirm the invoices and ledger balance with the buyer by email at the time of submission of receivables.
•Ensure that client’s statements is sent to the client on monthly basis
•Ensure that debtor’s statement is sent to the buyer on monthly basis under factoring line
•Follow up with the buyers on the overdue invoices either by email or call
•Follow up with clients for reconciliation statements to ensure that allocation of in-payments received from debtors are reconciled
•Update EIBOR rate in the factoring system on monthly basis
•To ensure accurate processing and authorizing transactions; monitor daily operations and make sure that transactions are processed and authorized without any errors, and also supervise the execution of daily tasks.
•Oversees all transaction reports and ensures that a high degree of accuracy is maintained by the company
•Check invoices, credit notes, accompanying documents such as Bills of Lading, Inspection Certificate, proof of delivery.
•Report errors (if any) and undertake immediate resolution/rectification and resolve/escalate any issues/customer complaints to the Head of the operations.
•Ensue that transactions are processed within the approved limit
•Check and authorize invoices and other transactions in the system
•Motivate the team members for collective achievement
•Provides information to the Head of Receivables Finance and other Departments (Sales/Credit) on periodic basis.
Ajman bank -Main Branch, Ajman- UAE
•Responsible for the accurate processing of all trade finance transactions and for maintaining filing and related documentation
•Perform efficient and accurate data processing of all TF transactions within the stipulated TATs, adhering to related guidelines, policies and procedures
•Receive applications for trade transactions, perform verification of signatures, and issue acknowledgement to the customers and check applications for completion and accuracy prior to processing in banks Core Banking System
•Report errors (if any) and undertake immediate resolution/rectification and resolve/escalate any issues/customer complaints to the Manager
•Processing/issuing L/C application documents, Import/Export L/C documents under UCP600
•Handle Export Letter of Credit -L/C Advising, Transferable L/C, L/C Negotiation (UCP600)
•Handling Import Collections (URC 522) - processing Inward bills for, making acceptance, processing avalisation of same issuing sight and usance payments, processing free of payment bills, undertaking legalization of documents, issuing delivery orders under collection, processing inward cheques on collection basis and settlement of same.
•Settlement of L/C sight/acceptance documents due, for payment
•Settlement of collection documents due for payment
•Arranging to deliver documents to clients by hand or courier
•Collecting legalization charges wherever required and remitting to Ministry of Finance account via central bank payment system
•Initiating enquiries with counterparties for non-payment
•Handling Export Collections (URC 522) - processing outwards bills, making acceptance, arranging for avalisation, making sight and usance payments under outward bills, processing outwards cheques on collection payments and making payments for the same.
•Prepare reconciliation of internal sundry/suspense accounts and Balance GL balances of Trade Finance against source documents at specified intervals.
•Support and assist the Manager in various projects/launching new products and actively interacts with various units to add value.
•Ensure that messages are captured in SWIFT only against customer instruction, with signatures verified and customer account debited within available account balances,
•Processing of Treasury transactions (Money Market, FX, Interbank Placement/Borrowings, Sukuk, Inter NOSTRO Transfers…etc. and for maintaining filing and related documentation.
•Settlement of syndications & Sukuk deals.
•Maintain all records in an orderly manner.
•Promptly investigate and pass responding entries relating to all Nostro debits and credits relating to bank charges and rebates
up all buckets with customers in order to make their accounts current.
•Follow up (payments & proposals made by customers, request security cheques for a legal action, filing police cases at police station, may also request account statements of customers, and follow up on pending clearance letters.
•Block and unblock accounts and credit cards.
•Replace PDC’s for existing Auto finance accounts, due to the customer changing the Bank account.
•Request PDC’s, security cheques and requests to hold the PDC’s.
•Request original files and file copies.
•Handle W/off cases and recovery.
•Follow up & arrange several visits/ send letters to employers for customer’s EOSB in case of termination/ quit job.
•Ability to reach to a reasonable settlement agreement with contacted customers whether a final settlement or via regular monthly payments.
•File & release police cases in Abu Dhabi & AL AIN.
•Follow up and collect all payments made by customers in Abu Dhabi Court.
•Issue Mortgage Release Letters for Auto Finance.
•Arrange & do field visits to office, residence where customer is un-contacted on the phone.
•Provide assistance to staff assigned in Dubai Branch to collect in Abu Dhabi, which helps the flows to reach acceptable level.
•Do Company visit for Credit Department in order to provide full information & feedback.
•Anticipate customers’ queries and solve their issues.
, Graduation Date: sep 2016
, Graduation Date:
courses: General Secondary Education Certificate –Scientific stream