Osama Al-Saraqbi, Service Adviser

Osama Al-Saraqbi

Service Adviser

Orange - Jordan

Location
Jordan - Amman
Education
Bachelor's degree, Business Administration
Experience
5 years, 11 Months

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Work Experience

Total years of experience :5 years, 11 Months

Service Adviser at Orange - Jordan
  • Jordan - Amman
  • February 2014 to December 2019
Customer Service Representative at Orange
  • Jordan - Amman
  • February 2014 to January 2019

I hold 5 years experience in Sales & Customer Care & Services. I start my career with orange in 2014 as sales and customer service at city mall shop, during the past 3 years I was the best achiever due to my deep knowledge in Orange systems and services. I used to deal with five different systems connected with each others.

Education

Bachelor's degree, Business Administration
  • at The University Of Jordan
  • August 2011

Specialties & Skills

Customer Focus
Customer Care
teamwork
computer skills
office assassins
issu resolution
Microsoft office
marketing skills
communication
outlook
problem solving
team leadership

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

customer support (Training)
Training Institute:
orange
Date Attended:
July 2017
Duration:
20 hours
sales (Training)
Training Institute:
orange
Date Attended:
July 2017
Duration:
20 hours

Hobbies

  • Ensure customer satisfaction and provide professional customer support
    Manage large amounts of incoming customers. Dealing with customers from different nationalities. Help solving customers complaints. Following my company’s procedures and policies. Help customers buy providing information about the products and services.