Senior Sales Manager
DoubleTree by Hilton Aqaba
Total years of experience :12 years, 0 Months
• Analysis local market trends and competitor activity to identify business leads.
• Assists and acts in the absence of the Director of Sales to develop and execute strategic sales and marketing plans and initiatives to maximize hotel service and profitability.
• Shares responsibility for achieving group hotel revenue goals, guest and associate satisfaction. Implements the brand service strategy and applicable brand initiatives in all aspects of the sales process.
• Interview, hire, train and recommend performance evaluations, resolve problems, provide open communication. Use the brand system for all recruiting and on-boarding activities.
• Provides day to day leadership oversight to the sales team with a focus on building long term, value based customer relationships that enable achievement of the property sales objectives.
• Maintains ultimate accountability for verifying that the team maximizes the hotel revenue opportunities by up selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.
• Develop customer accounts and travel within the local area to drive business into the specific hotel and to increase market/customer share in all revenue streams.
• Create company contracts for the hotel in accordance with current business and pricing conditions.
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer the international customer queries in a prompt and professional manner.
• Maintain on a daily basis four sales calls for key & prospect leisure accounts.
• Develops and maintains contact with business generators, meetings and convention planners & other producers closely allied to hotel leisure business.
• Build profile within the local leisure market place through attendance at various local events.
• Monitors Competitors activities & assists in providing DOSM in Market intelligence.
• Refers sales leads to appropriate personnel within Landmark Hotel team under the supervision of DOSM.
• Grow existing accounts & develop new accounts according to an annual target.
• Ensure that all the coming correspondence in regards of Embassies segment handled (inquires, requests, offers, confirmation, etc) are attended & replied on time (according to Landmark Admiration standards)
• In performing all mentioned duties the Sales Manager shall at all times maintain good relations with the DOSM & sales team personnel and key property personnel.
• Reports and transmits sales calls reports on daily & weekly basis for the DOSM leisure using opera system.
• Takes on board all projects and activities handles by DOSM
• Maintain on a daily basis four sales calls for key & prospect leisure accounts.
• Develops and maintains contact with business generators, meetings and convention planners & other producers closely allied to hotel leisure business.
• Build profile within the local leisure market place through attendance at various local events.
• Monitors Competitors activities & assists in providing DOSM in Market intelligence.
• Refers sales leads to appropriate personnel within Kempinski Hotel team under the supervision of DOSM.
• Grow existing accounts & develop new accounts according to an annual target.
• Ensure that all the coming correspondence in regards of Embasses segment handled (inquires, requests, offers, confirmation, etc) are attended & replied on time (according to Kempinski Admiration standards)
• In performing all mentioned duties the Sales Manager shall at all times maintain good relations with the DOSM & sales team personnel and key property personnel.
• Reports and transmits sales calls reports on daily & weekly basis for the DOSM leisure using opera system.
• Takes on board all projects and activities handles by DOSM
. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
. Processes reservations from the sales office, other hotel departments, and travel agents.
. Knows the type of rooms available as well as their location and layout.
. Knows the selling status, rates, and benefits of all packages plans.
. Knows the credit policy of the hotel and how to code each reservation.
. Creates and maintains reservation records by date of arrival and alphabetical listing.
. Determines room rates based on the selling tactics of the hotel.
. Prepares letters of confirmation.
. Communicates reservation information to the front desk.
. Processes cancellations and modifications and promptly relays this information to the front desk.
. Understands the hotel's policy on guaranteed reservations and no-shows.
. Processes advance deposits on reservations.
. Tracks future room availabilities on the basis of reservations.
. Helps develop room revenue and occupancy forecasts.
. Prepares expected arrival list for front office use.
. Assists in preregistration activities when appropriate.
. Monitors advances deposit requirements.
. Handles daily correspondence. Responds to inquires and makes reservations as needed.
. Makes sure that files are kept up to date.
. Maintains a clean and neat appearance and work area at all times.
. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees..
. To be aware of all front office procedures and assist with reception duties when required.
. Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
. Configuring rates on the hotels property mangement system.
. Working on Opera System for room reservations and blocks Reservations
.Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
.Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
.Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
.Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
.Complies with Work Rules and Standards of Conduct as set forth in EmPact.
.Works harmoniously and professionally with co-workers and supervisors.
.Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Working on SMS and CRM
• To handle (Assisted/Verified Assisted services) as per the task list.
• To follow up with clients and confirm their satisfaction on the short listed CVs.
• Ensure user understands benefits of using website tools and basic functions.
• To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (RENEWALS).
• To motivate clients to recommend Bayt.com through positive word-of-mouth (REFERRALS).
• To obtain Testimonials from clients on the benefits of Bayt.com services.
• To promote positive client experiences on Bayt.com.
• To continuously conduct market research on customers’ needs and share it with department heads in order to improve Bayt.com offerings.
• Report to designated consultants on client’s status and to the Area or Country Manager on sales and operational matters.
• Carry out other sales and operational activities as requested by the management.
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