اسامه العنزي

Site Supervisor at Flow

• Saudi Arabia - Riyadh
• My current job since December 2019

Supervise a team of station agents, Provide feedback to
Station Agents and handle investigations relating to time, attendance and performance. Meet and greet customers and provide a highly visible and proactive level of customer service and promote and deliver effective teamwork within own department and across departments and build rapport with co-workers.
Worked to Achieve the company KPI and it has been
meet.
Drive the development & implementation of strategic
and tactical plans supporting care retention
targets.
Prepare for performance appraisal, both mid-year and
end of year. Review objectives on a monthly basis.
Manages agent including promotions, recognition,
discipline, and performance management. Plans, directs,
and monitors performance objectives.
Mange all health and safety related issues in the station,
and deliver a safety briefing on a daily basis
Worked on Scada, BMS, and CMMS system