أسامة نادي

•Responsible for everything concerning the guest since the check in until the check out.
•Acting as a night manger with the full responsibilities and validities.
•Administrate the stuff and assign the roles for each member
•Doing all front desk manager and night manger reports and tasks.
•Deliver the reports and explain the hotel statues in every day briefing .
•Managing the executive floor reception.
•Handling the overbooking situation in the hotel with full wisdom and full trust from director of front office.
•Check in and check out the guests.
•Room blocking and room allocating.
•Handling guest problems and complaints.
•Handling cash and credit card transactions.
•Training the colleagues and guiding them.
•To ensure that all guest concerns and expectations are proactively met and exceeded in a timely manner.
•Playing a proactive role in developing and maintaining guest database coordinated in cohesion with operational departments.

1. Strategic Marketing & Planning.
2. Brand Management & Communication.
3. Business Development & Proposal Support.
4. Digital Marketing & Online Presence.
5. Public Relations (PR) & Communications.
6. Client Relations & Case Studies.
7. Internal Marketing & Coordination.

1. Operational Management & Supervision.
2. Guest Service & Quality Assurance.
3. Team Leadership & Development.
4. Financial & Administrative Duties.
5. Interdepartmental Coordination

1. Shift Supervision & Operations.
2. Guest Service Excellence.
3. Team Leadership & Support.
4. Financial & Administrative Duties.
5. Safety & Security.

1. shift Supervision
& Operations.
2. Team Leadership & Support.
3. Safety & Security.
Digital Marketing
Negotiation 4. Guest Service & Quality Assurance.
5. Team Leadership & Development

1. Guest Service & Interaction.
2. Reservations & Administration.
3. Operational Duties.
4. Sales & Upselling

1. Guest Service & Interaction.
2. Reservations & Administration.
3. Operational Duties.
4. Sales & Upselling.
5. Handling problrms.
6. C/I & O

1. Telephone Operations.
2. Guest Service.
3. Emergency and Safety Procedures.
4. Administrative Duties.