Logistics Management Specialist
Samsung Electronics
Total years of experience :16 years, 0 Months
logistics Cost Verification
\[Logistics cost management\] Supports managing logistics freight rates for all shipping and warehousing vendors and insurers, and analyze whether logistics costs is paid according to the freight contracts.
Define and map the generated logistics cost
logistics Operational
\[Solving logistics operational issues\] Assists identifying the cause and the optimal solution for issues that arise during the logistics operations
Material Management - Vendor Communication
(Purchase Orders - Goods Issuing - Goods Receiving - Delivery orders) Process - Aging Reports - WH & Logistics Reports
Shipment Clearance Handling along with 3PL
SABER Certificate SCOC & PCOC Portal IN charge.
SAP ERP Power User
•Manage Spare parts supply and inventory
•Sourcing of Spares & Co-ordinate with Procurement Dept.
•Monitoring of minimum stock level & Total Inventory Mgmt.
•Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
•Take inventory of stock.
•Examine returned parts for defects, and exchange defective parts or refund money.
•Mark and store parts in stockrooms according to prearranged systems.
•Discuss use and features of various parts, based on knowledge of machines or equipment.
•Decide on substitution or modification of parts when identical replacements are not available.
•Implement & follow up the foreign requisitions for spare parts & machinery supplies within the approved budgets that ensure on time delivery with the minimum costs for all items within purchasing cycle.
• Check all tenders and purchase orders documents' specifications for spare parts, materials, equipments, technical services and consultancy agreements.
• Assist in commercial study and tenders evaluations for suppliers' offers to select the appropriate bidder.
•Negotiate with suppliers, if needed, to get the most appropriate prices & conditions.
• Monitor the contract preparation and order placement in the right time according purchasing cycle.
•Handle and settle any claims for any unaccepted items.
•Survey efficiently the spare parts markets for competitive substitutes.
Service Parts supply is a delivery procedure of replacement materials requested by buyer according to the model and quantity asked and delivers the materials before its due date.
The scope of this procedure is started from the materials request from customer as replacement of defect materials up to the delivery and receive of materials by customers before the determined due date.
Coordinating service material supply to customers
Supply service material based on P/O received by customers in accordance to procurement lead-time fix by HQ.
Handling unplanned request and exceptional production for parts availability.
Managing Parts W.H
Make Planning & analysis for needed parts cooperating with Sales & marketing team in order to increase our fill ratio.
Forecasting for end of life (EOL) models to ensure about keeping parts.
Release payment for logistics cost incurred for service material supply.
Search GERP system for P/O received from customers.
Purchaser to confirm material incoming based on SVC requirement date. Request goods issue form Material Control department.
Creating ( Sales order - Delivery Order - Booking - shipment request & billing )
Follow Up SVC Parts KPI achievement ( Lead Time and Long pending )
Register DNA for Parts that we cannot supply to avoid customer claims
Check Inventory Availability
Open Reservation of Materials
Plan and Prepare for Shipping
Visit potential customers for new business
Negotiate the terms of an agreement and close sales
Identify new markets and business opportunities
Record sales and send copies to the sales office
Review Store sales performance
Follow up daily sales achievement
Follow up individual achievement ( Team member achievement )
Store achievement Sales Mix
Mystery Shopping results
Store NPS
Customer satisfaction survey/ feedback (IVR)
Support retail outdoor activities & events when required
Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
Applying FCR concept for all customers inquires.
Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
Adhere to Customer Operations Department policies and procedures.
Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
Handle all USB and mobile internet basic trouble shooting related issues.
Supporting corporate queue by handling SME authorized and end-users inquires.
Explore the required negotiation skills for making payments' deals when needed.
Create a smooth communication channel with different departments to resolve customer problems
Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold
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