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Osamah Albelaikhi, Excellence Services Delivery/Strategy Specialist

Osamah Albelaikhi

Excellence Services Delivery/Strategy Specialist· Ministry of National Guard Health Affairs

Saudi Arabia

Diploma, Professional Business Administration

Work experience

Total years of experience: 27 years, 6 months

Excellence Services Delivery/Strategy Specialist

October 2021 - Present

Ministry of National Guard Health Affairs

Riyadh, Saudi Arabia

October 2021 - Present

• Led iSURGE Program
• Working closely with CSIM and DBIM to build, modify, and update the iSURGE form for new patients added to the waitlist and the patients who have already been on the waitlist before the iSURGE program
• I Worked on Continuous training to the doctors and clinical coordinators in all MNGHA facilities and replying to their inquiries, and troubleshooting issues daily
• Worked on introducing the iSURGE program to every new batch of nurse interns conducting phone calls to our beloved patients on the surgery waitlist with Continuous training during their time with us until I receive a new group
• I am also in contact with them daily to monitor their progress and reply to any inquiries and troubleshooting issues
• I worked on updating all stakeholders with any new modifications or updates to the iSURGE program.

Company industry:
Other Healthcare Services
Job role:
Management

Ministry of National Guard Health Affairs (MNGHA)

October 2020 - November 2021

Ministry of National Guard Health Affairs (MNG-HA)

Riyadh, Saudi Arabia

October 2020 - November 2021

CEO Led iSURGE Program
• working closely with CSIM and DBIM to build, modify, and update the
iSURGE form for new patients added to the waitlist and the patients who have
already been on the waitlist before the iSURGE program.
• I Worked on Continuous training to the doctors and clinical coordinators in
all MNGHA facilities and replying to their inquiries, and troubleshooting issues
daily.
• Worked on introducing the iSURGE program to every new batch of nurse
interns conducting phone calls to our beloved patients on the surgery waitlist
with Continuous training during their time with us until I receive a new group.
I am also in contact with them daily to monitor their progress and reply to any
inquiries and troubleshooting issues.
I worked on updating all stakeholders with any new modifications or updates to
the iSURGE program.

Company industry:
Medical Hospital
Job role:
Management

Pediatric Surgery Clinical Coordinator

August 2015 - October 2020

King Abdullah specialized Children's Hospital

Riyadh, Saudi Arabia

August 2015 - October 2020

Organizing and preparing pediatric patients for surgery in the operating room:
• Coordinating with doctors
• Coordinating with admission (bed management and patient admission requirements).
• Coordinating with Surgical ward, pediatric intensive care unit, and High dependency unit.
• Coordinating with eligibility department.
• Coordinating with Surgical clinic.
• Coordinating with patients and their family members.
• Coordinating with the anesthesia department
• Coordinating with the operating room.

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Unit Assistant / Dispatcher/ Supervisor

August 2011 - August 2015

King Fahad National Guard Hospital

Riyadh, Saudi Arabia

August 2011 - August 2015

• Patient Assessment
• Coordinating patient transfers throughout the hospital.

Company industry:
Medical Hospital
Job role:
Administration

Emergency Medical Technician (EMT)

November 2001 - August 2011

KIng Fahad National Guard Hospital

Riyadh, Saudi Arabia

November 2001 - August 2011

• Advanced CPR
• Airway management
• Suction
• Ventilation
• Patient assessment medical and trauma
• Immobilization
• Soft tissue injuries
• Moving patients
• Emergency child birth
• Medication administration Environmental exposures
• Triage and documentation.

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Unit Assistant

November 2001 - March 2004

King Fahad National Guard Hospital

Riyadh, Saudi Arabia

November 2001 - March 2004

-Translating doctor's orders from English to Arabic to patients.
-Translating between patients and medical providers.
-Managing the unit's paperwork.

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Guest Relations Officer

April 2001 - October 2001

Olaya Holiday Inn

Riyadh, Saudi Arabia

April 2001 - October 2001

-Supervising front desk staff.
-Meeting and greeting guests and VIPs.
-Recieving guests complaints.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Receptionist

April 2000 - April 2001

Olaya Holiday Inn

Riyadh, Saudi Arabia

April 2000 - April 2001

-Meet and greet custermers and guests.
-Checking guests in and out of the hotel.
-Arranging any speiel needs or requirements for guests.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Phone Operator

January 1999 - April 2000

Olaya Holiday Inn

Riyadh, Saudi Arabia

January 1999 - April 2000

-Recieve inhouse gueat calls and inquires.
-Sending and reciveing faxes.
-Making room reservtions via phone.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

QATC Academy

January 2022

January 2022

Diploma, Professional Business Administration

Saudi Arabia

National Guard Health Affairs Training & Development in cooperation with Knowledge City

November 2012

November 2012

Diploma, Human resources

Saudi Arabia

National Guard Health Affairs Training & Development in cooperation with Knowledge City

October 2012

October 2012

Diploma, Human Relations in Business

Saudi Arabia

National Guard Health Affairs Training & Development in cooperation with Knowledge City

October 2012

October 2012

Diploma, Compensation and Benefits

Saudi Arabia

National Guard Health Affairs Training & Development in cooperation with Knowledge City

October 2012

October 2012

Diploma, Managing and Supervising

Saudi Arabia

National Guard Health Affairs Training & Development in cooperation with Knowledge City

October 2012

October 2012

Diploma, Administrative Assistant

Saudi Arabia

National Guard Health Affairs Training & Development in cooperation with Knowledge City

September 2012

September 2012

Diploma, Ledaership and Supervision

Saudi Arabia

National Guard Health Affairs Training & Development in cooperation with Knowledge City

September 2012

September 2012

Diploma, Customer Service

Saudi Arabia

University of Maryland Baltimore County

May 2009

May 2009

Diploma, Emergency Medical Technician

United States

Najd Commercial High School

December 2001

December 2001

Diploma, accounting

Saudi Arabia

Skills

Interpretation

Expert

Administration

Expert

Problem Solving

Expert

Customer Service

Expert

Public Relations

Expert

Typing (Arabic, English)

Expert

Flexibility

Expert

Problem solving

Expert

interpersonal skills

Expert

customer service

Expert

Initiative

Expert

Teamwork

Expert

multi-tasking

Expert

communication

Expert

Computer Literate

Expert

Extensive medical background knowledge and experience

Expert

Public Relations Skills

Expert

leadership

Expert

Public Relations

Expert

Administration

Expert

Interpretation

Expert

Social profiles

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
AI For Everyone
DeepLearning.AI
May 2025
National Registry Basic Emergency Medical Technician
King Fahad national Guard Hospital / University of Pittsburg Pennsylvania
Jun 2006 - Jun 2006
First Responder Training Program
King Fahad National Guard Hospital Post graduate Training Center
May 2003 - May 2003
Certificte of Appretiation from Emergency Medical Services
King Fahad National Guard Hospital
Jun 2007 - Jun 2007
Basic Emergency Medical Technician Training Program
King Fahad National Guard Hospital Post Graduate Training Center
Sep 2003 - Dec 2003
Employee of The Month
King Fahad National Guard Hospital
Sep 2003 - Sep 2003
Certificte of Appretiation from Emergency Medical Services
King Fahad National Guard Hospital
Jan 2007 - Jan 2007
Basic Life Support for Healthcare Providers
King Fahad National Guard Post Graduate Training Center
May 2003 - May 2003
Certificate of Apreciation from Aljenadriyah Heritage Festival
King fahad National Guard Hospital
Jan 2003 - Jan 2003

Hobbies and interests

Traveling

Over 20 years of experience leading operational improvement and service transformation initiatives across healthcare and customer-facing environments. Contributed to process redesign, customer experience improvements, and cross-functional transformation projects with a strong focus on operational excellence.