osman ismail Haji

• Establishes, coordinates, and monitors specifications of raw materials, packing, final products.
• Plans, develop regarding quality & safety
• Determination & designed of CCP's and GMP practices per production product.
• Determination of HACCP-hazards and risk analysis in general control measuresand evaluates safety practices and procedures for (Personal / Factory)
• Prepares & Designed Information System; database and for research & developmen

DEFINITION:
A range of business tasks is undertaken to support the smooth and efficient operation of supply chain processes.


Job Role:

• Develops standardized process for Procurement & Distribution Logistics management system
• Insures proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, in a timely manner

• monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.

• coordinating and controlling the order cycle and associated information systems
analysing data to monitor performance
• Plans and schedules appropriate modes of transportation based on daily needs.
To maintain a cost of shipment.
• negotiating with customers and suppliers
• developing business by analysing logistical problems and producing new solutions
• Insures proper documentation, including transit documents and customs clearances, exists for shipments.
• Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner

DEFINITION:
salse and markting agricultural machinery and equipment.

Job Role:
• assist the Sales Manager in revising and implementing the sales strategies plans
• assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
• assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
• Handle customer issues, resolution and communicate escalated issues to the Sales Manager
• Works closely with client’s representatives to ensure service satisfaction.
• Make sure all employees adhere to company policies and procedures
• Communicate all employee relations issues, concerns, and incidents to Sales Manager
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• listening to customer requirements and presenting appropriately to make a sale

Job Role:
• Resolve customer complaints regarding sales and service
• consult with department heads to plan advertising services and to secure information on equipment and customer specifications
• Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner.
• Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
• Maintain courteous, prompt and efficient customer relations.
• Oversee and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
• Works closely with client’s representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
• Ensures any company policy, systems, and industry related training is delivered to all direct reports as needed.
• Analyzes service failures/issues and implements performance improvement processes to enhance future service delivery.
• Initiates and coordinates development of action plans to penetrate new markets.
• Assists in the development and implementation of marketing plans as needed.
• Conducts one-on-one review with all Account Executives to build more effective communications
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• cold calling to arrange meetings with potential customers to prospect for new business
• responding to incoming email and phone enquiries
• acting as a contact between a company and its existing and potential markets
.