Inventory Control Associate(Technical Support-Services)
NCR Corporation
Total years of experience :8 years, 0 Months
• Attending technical issue calls and resolving them as per SLA (service level agreement)
• Handling all POS equipment repair and upgrade projects;
• Involving in sales proposals for technical feedback;
• Preparing and maintaining records of all inventory;
• Compiling inventory reports and issuing them to management;
• Investigating inventory shortages and discrepancies;
• Working with sales reps, customers and other members of the warehouse, as necessary;
• Review inventory counts and balance accuracy;
• Identify and solving problems that affect POS System;
• Replaces defective hardware on clients as necessary.
• Responsible for identifying technical requirements to meet customer solutions;
• Handle the tasks of implementing changes to solve the problem within defined parameters;
• Responsible for installing, troubleshooting and providing support on HP systems at customer site;
• Handle the tasks of calibrating HP Systems after completion of installation and testing of functionalities;
• Perform responsibilities of identifying and repairing system instruments by applying best practices;
• Handle the tasks of checking service contract agreements to ensure that the defective parts do not exceed the warranty period;
• Perform testing of system functional parts to provide certifications of HP products;
• Responsible for installation as well as configuration of hardware and software products;
• Handle the tasks of handling customer queries to provide best solutions on time;
• Network management and MS SQL database administration;
• Overall responsibility for IT operation that include helpdesk services, system administration and technical support;
• Ensuring product are correctly input in the system;
• Product barcode, labeling and price checking;
• Coordinate with supervisor and operation manager for new product;
• Provides desktop support for all office workstations and ensures top performance of the Local Area Network;
• Identify and solving problems that affect computer systems;
• Setting up computers and install various programs;
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources;
• Replaces defective hardware on clients and servers as necessary;
• Network management and database administration;
• Managing the delivery of multiple simultaneous software products including the introduction and modifying customer requirements;
• Identify the requirements and prepare technical specification;
• Carried out special data porting and transferring activities in the implementation process;
• Test and implement the programs with suitable test data.
• Handled the installation and configuration of internet and telephone connection for Qatar Qtel Project;
• Handled installation and implementation and technical support of Tripplite UPS
• Installed and maintained networking communication, troubleshooting PC, Laptop hardware and software related problems;
• Supported for Asian Games all communication site in Doha, Qatar