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Oumaima Abraire, Customer Service & Logistics Specialist.

Oumaima Abraire

Customer Service & Logistics Specialist.·Hebei Chinaust Plastics Co. Ltd.

Morocco

Master's degree, MBA

Work experience

Total years of experience: 3 years, 9 months

Customer Service & Logistics Specialist.

October 2024 - Present

Hebei Chinaust Plastics Co. Ltd.

Baoding, China

October 2024 - Present

• Managed customer service for 20+ international clients, maintaining a 95%+
customer satisfaction rate.
• Reduced delivery delays by 15% through proactive shipment tracking and
coordination with carriers and suppliers.
• Monitor orders via WMS and ERP systems, achieving 98% order accuracy.
• Analyzed supply chain data to optimize inventory levels and reduce stock shortages
by 20%.
• Coordinated production planning using APS, supporting on-time production
performance above 97%.
• Contributed to MPS development, ensuring alignment between demand forecasts
and manufacturing capacity.
• Managed 50+ export shipments per month, handling documentation, customs
compliance, and international logistics..
Company industry:
Automotive Manufacture

Logistics coordinator.

January 2021 - January 2023

Company Rapide SAADAN

Casablanca, Morocco

January 2021 - January 2023

• Managed transport documentation and ensured 100% compliance.
• Monitored and controlled Bills ofLading (B/L) for accurate shipment processing.
• Supported procurement ofindirect materials and services.
• Provided customer service for national markets and resolved order issues.
• Collaborated with procurement and warehouse teams to optimize logistics flow.
Company industry:
Automotive Dealership & Distributor

Education

Yanshan University-China

July 2024

July 2024

Master's degree, MBA

China

HASSAN II University AIN

June 2020

June 2020

Bachelor's degree, Administration And Economics

Morocco

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DEMAND FORECASTING
Intermediate
DEMAND FORECASTING
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
INTERNATIONAL LOGISTICS
Intermediate
INTERNATIONAL LOGISTICS
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER MANAGEMENT
Intermediate
ORDER MANAGEMENT
Intermediate
PRODUCTION PLANNING
Intermediate
PRODUCTION PLANNING
Intermediate

Languages

English
Beginner
French
Beginner
Arabic
Beginner