Business Analyst (KPI Specialist)
Al Kifah Holding
Total years of experience :16 years, 4 Months
• KPI identification, Implementation and Measurement
• Training and Implementation of Successfactors System
• Strategic Project/Initiatives management (Aligned with corporate objective)
• Support Strategic Planning for Annual Strategy formulation
• Develop and design new dashboards and reports for management reporting
• CSI survey, Customer Complaints and Inquiry handling
• Assisted in CRM development for retail sector
• Management committee presentations
• Analytical reports published to higher stake holders
• Preparing SWOT, Porter 5, PESTLE and other analysis
• Data mining, Analysis, Segmentation and Data presentation
• Studying market and competitor analysis
• Planning and managing market surveys
• Dividing area to sales representatives as per experience and exposures
• Developing and expanding new clients and customers database
• Studying customer requirements and providing efficient sales support
• Gaining customer loyalty
• Designing and submitting Daily, Weekly and Monthly reports to MD and higher authorities
• Worked with Business Analytics Team, for Cisco Systems, Inc.(US based world’s largest manufacturer of networking equipments)
• Generating daily reports of the analysis done and publish them to the Higher Cisco Authorities throughout the Globe.
• Handling complaints and requests of the customers and clients via e-mails.
• Data Consolidation, verification, calculation of the productivity and quality etc and sending it through the higher authorities.
• Contacting customer directly via mails regarding the issues
• Forecasting the requirements