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Md Palash Ahmed, GLOBAL HEAD – SALES, MARKETING & AI BUSINESS

Md Palash Ahmed

GLOBAL HEAD – SALES, MARKETING & AI BUSINESS·Daffodil Group

Bangladesh

Diploma, Marketing

Work experience

Total years of experience: 14 years, 9 months

GLOBAL HEAD – SALES, MARKETING & AI BUSINESS

January 2025 - Present

Daffodil Group

Dhaka, Bangladesh Hybrid

January 2025 - Present

Leading enterprise SaaS and AI commercialization across Education, HR Tech, Retail AI, and Generative AI portfolios.
• Managed enterprise pipeline of BDT 15+ Crore (AED 4.6M+) across corporate, institutional, and government clients
• Led full-cycle enterprise sales including prospecting, solution design, negotiation, and closing
• Coordinated cross-functional teams across sales, AI engineering, product, and marketing
• Achieved BDT 50 Lakh (AED 155, 000+) profit within first 100 days of execution
• Sustained 20% month-over-month revenue growth with 60%+ gross margins
• Onboarded 50+ enterprise clients for AI-powered SaaS solutions
• Expanded business operations into 8 international markets through structured GTM execution

Company industry:
Software Development
Job role:
Information Technology

ELITE BRAND REPRESENTATIVE – TECHNOLOGY SOLUTIONS

September 2022 - December 2024

Samsung Electronics

Toronto, Canada Hybrid

September 2022 - December 2024

• Delivered enterprise-level product demonstrations for AI-enabled mobile ecosystems
• Supported national product launches and strategic campaigns
• Improved sales conversion performance by 20-35% quarterly
• Increased customer engagement and conversion through consultative selling approach

Company industry:
Telecommunications
Job role:
Sales

Senior Sales Operations Manager

June 2022 - December 2024

Rogers Communications

Toronto, Canada Hybrid

June 2022 - December 2024

• Managed omnichannel sales operations across retail, digital, call center, and dealer channels
• Developed forecasting models, pipeline tracking systems, and performance dashboards
• Improved operational efficiency and reduced errors by 30% through process optimization
• Increased premium product mix by 8% YoY, improving ARPU performance
• Reduced lead response time from 48 hours to under 24 hours

Company industry:
Telecommunications
Job role:
Sales

Retail Sales Manager

May 2020 - June 2022

Rogers Communications

Toronto, Canada

May 2020 - June 2022

• Led retail operations and managed a team of 8 sales professionals
• Ranked store in Top 3 of 18 regional branches
• Improved monthly target achievement by 12-15% consistently
• Maintained customer satisfaction score (CSAT) of 4.6/5

Company industry:
Telecommunications
Job role:
Sales

Sales Specialist

January 2019 - December 2019

TELUS

Toronto, Canada

January 2019 - December 2019

• Delivered telecom and enterprise communication solutions to customers
• Ranked in top 15% of regional sales performers
• Generated $150, 000+ CAD in new revenue through upselling and cross-selling

Company industry:
Telecommunications
Job role:
Sales

BUSINESS SALES SPECIALIST

March 2011 - September 2018

Grameenphone Ltd.

Dhaka, Bangladesh

March 2011 - September 2018

Grameenphone Ltd. (Telenor Group) | Dhaka, Bangladesh | Aug 2016 - Sep 2018
• Managed SME and enterprise telecom accounts and portfolios
• Negotiated SLA-based corporate contracts
• Delivered BDT 2.8 Crore (AED 870, 000+) revenue growth
• Achieved 23% above annual sales quota performance
• Maintained 94% enterprise client retention rate
________________________________________

EARLY CAREER SUMMARY
Grameenphone Ltd. | 2011 - 2018
• Digital CX & Channel Executive - Digital transformation initiatives
• Outbound Sales Specialist - High-performing VAS sales contributor
• CSR & Sustainability Specialist - National digital literacy programs

Company industry:
Telecommunications
Job role:
Sales

Education

Centennial College

August 2021

August 2021

Diploma, Marketing

Canada

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Pursued and successfully completed my Diploma in Marketing from Centennial College, Canada, while managing all aspects of my personal and professional life independently. To support myself financially, I worked part-time and drove for Uber, balancing long work hours with academic commitments. During my studies, I actively worked on multiple hands-on marketing projects for renowned brands including Tim Hortons, Metro, Starbucks, and Costco, which gave me practical exposure to real-world marketing strategies, consumer behavior analysis, and campaign development. This period was marked by significant personal growth, as I navigated a new country, adapted to a different culture, and maintained my studies—all while building resilience, self-discipline, and a strong sense of responsibility. These experiences not only enriched my understanding of marketing but also strengthened my ability to multitask and thrive in demanding environments.

York University

December 2020

December 2020

Higher diploma, Marketing

Canada

GPA (point): 3.97 out of 4

GPA (point): 3.97 out of 4

Completed the Digital Marketing certification program at York University, where I worked on multiple applied projects for leading global brands, including Tim Hortons, Metro, Starbucks, Costco, Amazon, and TELUS. These projects involved developing comprehensive digital marketing strategies, conducting market research, and creating data-driven campaign recommendations tailored to each brand's unique business objectives. This hands-on experience allowed me to bridge theoretical knowledge with real-world application, sharpening my skills in social media marketing, SEO, content strategy, and customer analytics.

Jagannath University

June 2011

June 2011

Master's degree, Business And Management

Bangladesh

GPA (percentage): 61%

GPA (percentage): 61%

Completed Master of Business Studies (MBS) in Management from Jagannath University, Bangladesh (2010), a prominent public university, where I secured First Class position and ranked Second in the department among a cohort of over 200 students. This academic distinction reflects my strong analytical foundation, strategic thinking, and commitment to excellence—qualities I have consistently carried forward into my professional career in enterprise sales, SaaS commercialization, and digital transformation.

Jagannath University

June 2010

June 2010

Bachelor's degree, Business And Management

Bangladesh

GPA (percentage): 58%

GPA (percentage): 58%

Completed my Bachelor's degree from a prestigious public university, securing a second-class position while ranked among the top in the department across a cohort of over 400 students. During this period, I balanced academic rigor with significant personal responsibilities, working as a private tutor to support my family's maintenance. This experience taught me resilience, time management, and the value of perseverance—skills that have consistently shaped my professional work ethic and ability to deliver under pressure.

Skills

Pressure
Expert
Pressure
Expert
Decision Making Skills
Expert
Decision Making Skills
Expert
Time Management
Expert
Time Management
Expert
Honesty
Expert
Honesty
Expert
Dedication
Expert
Dedication
Expert
Enterprise Account Management
Expert
Enterprise Account Management
Expert
Key Account Development
Expert
Key Account Development
Expert
Sales Pipeline Management
Expert
Sales Pipeline Management
Expert
Deal Negotiation
Intermediate
Deal Negotiation
Intermediate
Revenue Growth Strategy
Intermediate
Revenue Growth Strategy
Intermediate
Customer Retention
Expert
Customer Retention
Expert
B2B SaaS Sales
Expert
B2B SaaS Sales
Expert
AI Product Commercialization
Expert
AI Product Commercialization
Expert
Generative AI Solutions
Expert
Generative AI Solutions
Expert
SaaS Go-To-Market (GTM) Strategy
Expert
SaaS Go-To-Market (GTM) Strategy
Expert
Digital Transformation Sales
Expert
Digital Transformation Sales
Expert
Solution-Based Selling
Expert
Solution-Based Selling
Expert
Customer Value Mapping
Expert
Customer Value Mapping
Expert
GCC Market Readiness
Intermediate
GCC Market Readiness
Intermediate
International Sales Operations
Intermediate
International Sales Operations
Intermediate
Channel Partnerships
Intermediate
Channel Partnerships
Intermediate
Telecom & SaaS Industry Experience
Expert
Telecom & SaaS Industry Experience
Expert
Stakeholder Management
Intermediate
Stakeholder Management
Intermediate

Languages

English

Expert

Bengali

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
Microsoft MOS Certification
Microsoft
Nov 2019
Entrepreneurship in Emerging Economies
Harvard Business School Online
Dec 2019
AI & Machine Learning
Sprintzeal
Dec 2025
AI for Business Strategy
MIT Sloan
Dec 2025
AI for Business Transformation
INSEAD
Dec 2024
Business Strategy
INSEAD
Jun 2024

Hobbies and interests

Traveling, Soccer

I have travelled to 8 countries across the world and explored 41 districts in Bangladesh, experiences that have enriched my cultural awareness and adaptability.