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pankaj Jadeja, Cluster Quality Manager

pankaj Jadeja

Cluster Quality Manager·Larsen & Toubro Ltd.,

United Arab Emirates

Master's degree, Quality management

Work experience

Total years of experience: 23 years, 10 months

Cluster Quality Manager

September 2008 - Present

Larsen & Toubro Ltd.,

Abu Dhabi, United Arab Emirates

September 2008 - Present

Division: Power Transmission & Distribution | Reporting: QEHS Country Head-UAE
● Develop and maintain ISO 9001-compliant Quality Management Systems across 100+ substations and large-scale infrastructure projects, achieving 98% audit compliance and 95% first-time inspection acceptance.
● Coordinate with consultants, contractors, and clients to integrate quality control throughout the construction life cycle, ensuring 100% adherence to project specifications and regulatory standards.
● Review and approve Project Quality Plans (PQP), Inspection & Test Plans (ITPs), Material Approval Requests (MARs), shop drawings, and submittals for civil, MEP, architectural, and structural works, reducing rework by 15% through CAPA implementation.
● Monitor Cost of Poor Quality (COPQ) and implemented corrective actions, sharing lessons learned across projects, resulting in measurable cost savings and process standardization.
● Organize and lead Management Review Meetings, presenting key quality findings, driving timely closure of action items, and ensuring alignment with corporate governance requirements.
● Supervise and mentor a team of QA/QC Engineers, Inspectors, and Document Controllers, improving staff performance and achieving 95% certification and training compliance.
● Conduct supplier audits and vendor development programs, increasing vendor compliance from 85% to 90%+, strengthening supply chain quality assurance and material reliability.
● Collaborate with project management to identify quality risks early, implement preventive measures, and support continuous improvement initiatives. Ensure timely closure of NCRs in coordination with construction, engineering, and planning teams.
● Leverage digital quality platforms (Audit & NCR Management Systems, QIR, Aconex) and analytics (Power BI, Minitab, SPC) to track KPIs, monitor trends, and drive data-informed decision-making.
Clients: Kahramaa | Qatar Energy | Manateq | TAQA | ADNOC | QAPPCO
Lead Consultants: Energo Projeckt | Parsons Brinckerhoff | WSP International | EDF | Atkins | Dorsch | Mott MacDonald

Company industry:
Construction & Building
Job role:
Construction and Building

QA/QC Engineer

August 2006 - August 2008

M/S TUV SUD

Ahmedabad, India

August 2006 - August 2008

Construction
• Enforced ISO 9001-aligned QA/QC systems across civil, structural, and architectural works, ensuring 100% compliance
with municipal and project specifications.
• Reviewed and validated material test results, inspection reports, and ITP compliance, ensuring adherence to approved
technical standards.
• Coordinated joint inspections with contractors, consultants, and the client to expedite approvals and maintain
uninterrupted site progress.
• Maintained complete QA/QC documentation, including ITPs, checklists, NCRs, MIRs, and inspection logs, ensuring
seamless audit readiness at 98%+ compliance across all assigned project segments.
• Supported final quality closeout and compiled structured handover documentation, ensuring timely approval from client
and consultant teams.

Company industry:
General Engineering Consultancy
Job role:
Construction and Building

Site In-charge – Civil

December 2005 - July 2006

M/S Reliance Industries Ltd,

Junagadh, India

December 2005 - July 2006

• Managed on-site execution of residential building and road works, ensuring adherence to quality, safety, and design
specifications.
• Coordinated with contractors and client teams to resolve technical issues, optimize resources, and maintain project
timelines.
◦ Project: Construction of buildings and road works | Client

Company industry:
Construction & Building
Job role:
Construction and Building

Civil Engineer

January 2003 - November 2005

M/S Reva Construction,

Ahmedabad, India

January 2003 - November 2005

• Project: G+1 government quarters for health department staff, Viramgam, Gujarat | | Client: Government of Gujarat
• Project: Construction of G+3 Ahmedabad municipal corporation school building | | Government of Gujarat
• Project: Retrofitting works of earthquake affected building works | | Government

Company industry:
Construction & Building
Job role:
Civil Engineering

Civil Engineer

August 2002 - December 2002

M/S Reem Design Consultancy,

Ahmedabad, India

August 2002 - December 2002

Oversaw the construction of school buildings for Ahmedabad Municipal Corporation, ensuring compliance with design and safety standards.
• Coordinated with subcontractors to streamline project workflow and manage billing processes effectively.
• Monitored daily site activities to uphold quality and safety compliance throughout the construction phases.

Company industry:
Construction & Building
Job role:
Construction and Building

Education

Bits Pilani Wilp

November 2025

November 2025

Master's degree, Quality management

India

GPA (rating): Excellent

GPA (rating): Excellent

Achievements & Academic Activities – M.Tech (Quality Management) BITS Pilani – Work Integrated Learning Programme (WILP) Successfully completed a Master’s degree in Quality Management while working full-time on large EPC infrastructure and power transmission projects, demonstrating strong time management and professional commitment. Specialized in Quality Management Systems (QMS) aligned with ISO 9001:2015, including process approach, risk-based thinking, KPI monitoring, internal audits, and continual improvement. Completed a Master’s Dissertation titled: “Cost of Poor Quality (COPQ): A Study on Internal Failures in Electrical Substation Projects – Abu Dhabi (Estidama Project)”, focusing on: Identification and classification of internal failures (rework, material wastage, manpower loss, equipment idle time). Quantification and analysis of COPQ impacts on project cost and schedule. Root cause analysis using Pareto analysis, Fishbone diagrams, and trend analysis. Recommendations for preventive actions, process improvements, and quality cost reduction in EPC projects. Applied Lean principles and continuous improvement tools to real project scenarios, linking academic concepts with live construction data. Developed structured quality metrics, dashboards, and reporting formats suitable for project management and client review. Strengthened knowledge of process mapping, SOP development, non-conformance management, CAPA, and management review mechanisms. Integrated academic learning with practical exposure to client-driven quality frameworks such as TAQA / TRANSCO / Estidama requirements. Enhanced leadership and analytical skills relevant to Project QA/QC Manager and Quality Head roles in large-scale infrastructure and power projects.

Dharmsinh Desai University

May 2002

May 2002

Bachelor's degree, Civil Engineering

India

GPA (percentage): 58%

GPA (percentage): 58%

Industrial Training – Design of Steel Structures Elecon Engineering Company Ltd., Anand, Gujarat, India Completed comprehensive industrial training focused on the design and detailing of steel structures used in heavy engineering, industrial buildings, and infrastructure projects. The training combined theoretical understanding with practical exposure to design office practices and manufacturing requirements. Key learning and exposure included: Design fundamentals of steel structural members such as beams, columns, bracings, and trusses. Understanding of load calculations (dead load, live load, wind load) and basic structural analysis. Exposure to IS codes and standard design practices applicable to industrial steel structures. Preparation and interpretation of fabrication drawings and general arrangement (GA) drawings. Basics of connection design (bolted and welded connections). Coordination between design, fabrication, and quality control teams. Awareness of quality requirements, inspection stages, and documentation for steel structures. Introduction to shop drawings, material specifications, and fabrication tolerances. Familiarity with industrial manufacturing environments and safety practices. This training provided a strong foundation in structural steel design concepts, enhanced my understanding of engineering drawings and quality requirements, and supported my later professional work in construction, QA/QC, and large EPC infrastructure projects.
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Skills

Kahramaa compliance
Expert
Kahramaa compliance
Expert
Root Cause Analysis
Expert
Root Cause Analysis
Expert
Quality Tools
Expert
Quality Tools
Expert
electrical substation
Expert
electrical substation
Expert
six sigma ( DMAIC, KAIZEN)
Expert
six sigma ( DMAIC, KAIZEN)
Expert
Material approvals
Expert
Material approvals
Expert
Project Management
Expert
Project Management
Expert
Quality Assurance
Expert
Quality Assurance
Expert
TAQA Quality management
Expert
TAQA Quality management
Expert
ISO 9001 2015 Documentation
Expert
ISO 9001 2015 Documentation
Expert
Quality Systems
Expert
Quality Systems
Expert
Quality Control
Expert
Quality Control
Expert
corrective and preventive actions ( CAPA)
Expert
corrective and preventive actions ( CAPA)
Expert
inspection test plans( ITPs)
Expert
inspection test plans( ITPs)
Expert
Lean Construction
Expert
Lean Construction
Expert
Project quality plan( PQP)
Expert
Project quality plan( PQP)
Expert
Non conformance reports (NCR)
Expert
Non conformance reports (NCR)
Expert
Materials testing
Expert
Materials testing
Expert
ISO Audit management (9001, 14001,45001)
Expert
ISO Audit management (9001, 14001,45001)
Expert
Cost of poor quality ( COPQ)
Expert
Cost of poor quality ( COPQ)
Expert
Risk Assessment & Mitigation
Expert
Risk Assessment & Mitigation
Expert
safety compliance
Expert
safety compliance
Expert
Process improvement and standardization
Expert
Process improvement and standardization
Expert
Team leadership & Mentorship
Expert
Team leadership & Mentorship
Expert
Supplier Quality management
Expert
Supplier Quality management
Expert
Digital quality
Expert
Digital quality
Expert
Project Governance
Expert
Project Governance
Expert
Documentation & Reporting
Expert
Documentation & Reporting
Expert

Languages

English
Expert
Hindi
Expert
Gujarati
Beginner

Training and Certifications

Certifications
ISO 9001:2015- Certified Lead Auditor
Certificate of Kahramaa approved Engineer
TAQA-approved Quality Manager
Project Management program-PMP (PMI) training certificate
Certified Quality manager (ASQ) training certificate

Hobbies

  • Traveling
  • Reading Books