Parvez Khatib

• Developed & implemented strategies for accomplishment of business targets.
• Responsible for handling customer inquiries ( Sales, Service, Complaints) to new and existing customers and provide them with unmatched experience
• Developed training curriculum for different product and services projects which required instructor-led training, online training.
• Delivered, reviewed, evaluated, and reported on the effectiveness and satisfaction with training programs and modules on a continual basis, both internally and externally, and provide recommendations and suggestions for further improvement to ensure training delivered is up to date and meets the evolving training needs of employees.
• Delegate in-charge, and carry out operational duties and tasks in the absence of senior management.
• Focused on merchandising, ordering & maintenance features including cash, inventory and Stock Control.
• Ensured smooth functioning of operations through optimized resource utilization.
• Generated various reports aligned to business requirements.
• In case of issues, liaise with Support / Service Vendor.
• Involved in implementation & promotion of new product lines to customers.
• Analyzed business trends and updated team on latest operational updates and promotions.
• Handled Customer complaints and Escalations and maximize customer satisfaction through prompt resolution of issues.

• Managed and Provided support to ‘VMT outlets’ database (Sign Up outlets, Cash outlets & Merchants)
• Provided technical support for the on boarding & field team-Magic Box Preparation & Management. In case of issues, liaise with Support / Service Vendor
• Followed up on the Activation of Customers signed up in events.
• Maintained Database calendar for new staff trainings and refresher trainings .Scheduling events/training, including Payroll events as necessary.
• Created process documents as per the specifications of the O & C Manager.
• Ongoing contact with VF Operation team. Coordinating with VF operation team to get the approval on the approached VMT outlets as well as Management of internal approvals
• Followed up on customer issues to provide hands-on support and quickly rectify deliver a great Customer experience.
• Provided required reports, inputs and feedback on a regular basis
• Communicated standards of compliance in regards to Company Policy & Procedures.
• Monitored the VMT outlets performance/trends using MIS Risk Secure.
• Vodafone Money request management. E money reconciliation with the O & C Team.
• Inventory management and ordering. Coordinating and maintaining records for office staff

• General clerical based work as well as data-entry etc.
• Maintained records for organization personnel files as well as updating them.
• Maintained vehicle registration renewals and resolve issues related to them.
• Purchasing of office supplies, researching on prices and performing other duties as assigned.

• Arranged meetings with potential clients for prospective new business.
• Setting up and coordinating meetings for office staff.
• Maintained and developed relationships with existing customers in person, via telephone calls and emails following up on enquiries. Researching on Prices
• Purchasing of office supplies, Coordinating and maintaining records for office staff.
• Performed other duties as assigned