AMMAR KHADAM ALJAME

Work Experience

Total years of experience :13 years, 6 Months

Sales Manager at AL-Hussaini Trading Company

Saudi Arabia - Jeddah
My current job since May 2016

I opened OMEGA boutiques in Panorama Mall, Kingdom Center, Shaikh Avenue Al-Khobar, Montblanc boutique in Panorama Mall, Longines boutiques in Al-Rasheed Mall . Al-Hussaini Shop ( Multi Brands Shop ) in Galarya Mall in Jubail Regional .
 Analyzing sales figures and forecasting future sales .
 Sales strategy planning and yearly target .
 Analyzing sales figures and forecasting future sales
 Managing stock levels and making key decisions about stock control .
 Dealing with staffing issues such as interviewing potential staff, conducting evaluation and performance reviews .
 Organizing training and development for the new staff or organizing training and development.
 Maintaining awareness of market trends in the retail industry, understanding
forthcoming customer initiatives and monitoring what competitors are doing.
 Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market .

Manager at Tamer Group

Saudi Arabia - Riyadh
My current job since February 2015

I opened the first Boutique of the company in Saudi Arabia in Riyadh city.
Achieve the sales target.
Maintain and manage the Boutique.
Enhance the customer experience by developing a strong team of associates who demonstrate superior customer service.
Maintain store appearance keeping it clean, and appealing.
Utilize skills to promote sales through effective display maintenance.
Perform routine legwork to build solid relationships with other merchants and mall officials.
Enforce loss prevention practices that coordinate with company policies designed to eliminate theft internally and externally.
Strategic planning to create proper scheduling to accommodate the weekly sales trends.
Manage the deposit of all funds generated each day.
Become knowledgeable with all company procedures and policies outlined in the Company Manual.
Manages and leads the boutique team.
Conduct associate interviewing, and recommend the best candidates.
Conduct detailed associate training, utilizing the TAG Heuer Training in conjunction with the Company Manual to ensure quality training.

Create, maintain and develop team relationships.
Evaluate the performance of associates on a regular basis.
Supervise stock operations.
Monitor sales reports and merchandise needs regularly in order to ensure proper stock level.
Daily traffic and sales report to retail manager.
Participate in drive traffic to the boutique.

Sales Manager at Fayendra luxury silver jewelry

Saudi Arabia - Riyadh
June 2013 to January 2015

-Supervise Sixteen shops In Riyadh, Eastern Area & Western Area
-Preparing and presenting weekly, monthly, quarterly and yearly sales report to CEO
-Maintain healthy stock by keep up stock rotation.
-Monitoring Proper display for the products in all Fayendra shops.
-Overseeing the sales and marketing of Fayendra products.
-Handling new product launches and promotion campaign.
-Conducting Performance appraisal of Employees to reach to the high end luxury level of service.
-Providing the basic training to newly joined employees.
-Distributing tasks and monitoring the achievements to reach the required level.
-Leading and motivating the team to achieve the goals.
-Keep optimized level of stock in all showrooms.
-Conducts regular meeting with staff to share information and to solicit ideas and feedbacks.
-Handling all customer`s complaints and escalating the cases to the concerned departments.
-keep Eye`s on employees performance and follow up the -implementation of tasks assigned to them.

Manager at Platinum Sands Co.

Saudi Arabia - Jeddah
November 2010 to May 2013

 Company representative for David Morris brand in jewelry exhibition, which was held at the Hilton Jeddah in 2012.
 Company representative for Panerai brand in Yacht exhibition, which was held at the Hayat Park Jeddah in 2011.
 Contributor to the opening of Van Cleef & Aprels Boutique in Jeddah.
 Contributor to the opening of Ali Bin Ali Watch & Jewelry showroom in Jeddah.
 Opening Audemars Piguet Boutique in Jeddah.
Contacting & Serving the client`s in professional way to achieved the client trust
 Following up maintenance department to be sure that the client will receive his item on time.
 Organize receiving and delivering item in schedule.
 Get training on diamond, precious stones and complex watch .
 Opened new shop in Dubai (Dubai Mall) & Riyadh (Panorama Mall) and conducting training for the newly hired employee`s.
 Oversees day to day business of the whole shops.
 Prepares and analyzes sales report on weekly and monthly basis.
 Keeps an optimized level of stock.
 Facilitates stock inventory taking on semi-annual basis.
 Leverages monotonous job with staff and ensuring interdependence and self reliance.
 Establishes customer service standards with the staff.
 Professional and empathetic when dealing with customer complaints.
 Conducts regular meeting with staff to share information and to solicit ideas and feedbacks.
 Professional communication skills when corresponding the customers and employees.
 Presents products and services to customers in professional and luxury ways.
 Holds regular store training meetings to review new products, promotions or operational knowledge.
 Discusses issues with employees when they occur to avoid ‘surprises’ on the next performance appraisal.
 Sets and communicates high standards of quality and performance to store employees.
 Adjusts expense spending of the shops