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Patrick Boulanger, Senior Solutions Architect

Patrick Boulanger

Senior Solutions Architect ·Elastic

Canada

Bachelor's degree, Computing & Information System

Work experience

Total years of experience: 25 years, 4 months

Senior Solutions Architect

November 2020 - Present

Elastic

Montreal, Canada

November 2020 - Present

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. • Support sales during the full cycle, including discovery, Proof of Concept, demonstration, validation. • Serving as the technical point of contact for accounts and account managers within my assigned territory • Assist prospect and customers on meeting their goals during evaluation of Elastic's solution. • Participate in discovery calls and lead product demonstration. • Be the trusted advisor internally and externally on Elastic's solution. • Demonstrate full engagement to meet assigned sales targets. • Pursue constant enablement on new and current products to keep up with evolving product landscape. • Share knowledge, good practices, and sales challenges to improve delivery.
Company industry:
Software Development
Job role:
Sales

Senior Solutions Consultant

February 2019 - November 2020

SugarCRM

London, United Kingdom

February 2019 - November 2020

Company industry:
Software Development
Job role:
Information Technology

technical consultant

April 2017 - February 2019

Tracelink Europe

London, United Kingdom

April 2017 - February 2019

Company industry:
Pharmaceutical Manufacturing
Job role:
Consulting

Senior Technical Account Manager

June 2016 - April 2017

VISA

London, United Kingdom

June 2016 - April 2017

Leader in providing Payment services for merchants - ecommerce market
• Provide ad-hoc Technical Support to CyberSource’s blue chip customer base, including troubleshooting and resolution.
• Liaise with clients alongside the Sales Team, representing CyberSource’s products and services from both a technical and software integration perspectives.
• Manage technical communications with merchant’s technical team, project team, customer services team and senior execs.
• Proactively resolve business & technical problems.
• Project-manage larger customer engagements involving internal development teams or third party developers.
Company industry:
Financial Services
Job role:
Information Technology

Senior Pre-Sales Engineer

September 2013 - May 2016

Astrata Europe

France

September 2013 - May 2016

- Define strategy with sales to gain business on existing channels
- Maintain and increase sales on existing accounts
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers
- Plan and modify products to meet customer needs
- Deploy computing and fleet management embedded system solution at customer’s site
- Help clients solve problems with installed equipment
- Recommend improved materials to customers, showing how changes will lower costs or increase revenue
- Help in researching and developing new products.
Company industry:
Software Development
Job role:
Engineering

Account Manager

October 2012 - September 2013

Vehco

France

October 2012 - September 2013

• Deploy computing and fleet management embedded systems
• Define sales strategy on prospective and existing accounts
• Handle all software / technical queries and drive issues into resolution
Company industry:
Software Development
Job role:
Sales

Technical Account Manager - (France)

September 2006 - October 2012

QUALCOMM - Fleet Management Systems

France

September 2006 - October 2012

- Deliver product demonstration live at prospects or customers
- Support sales activity on existing accounts
- Deploy computing and fleet management embedded system solution at customer’s site
- Report and investigate any bugs reported by customers
- Establish pilot projects: drafting project documents and ensure proper implementation and monitoring
- Draft documents for project management (definition of specifications, definition of deliverables, action plans, coordination of schedules, and reporting of projects)
Company industry:
IT Services
Job role:
Information Technology

Senior Technical Support

February 2003 - August 2006

QUALCOMM - Fleet Management Systems

Netherlands

February 2003 - August 2006

• Provide 2nd and 3rd level technical support to customers and CC team
• Troubleshoot hardware/software, communication and connectivity issues
• Organize and give training for new employees
• Maintain knowledgebase for efficient problem solving
• Write and organize technical product documentation
Company industry:
IT Services
Job role:
Information Technology

Technical Support Agent (Ireland)

January 2001 - December 2001

COMPAQ

India

January 2001 - December 2001

2 years (2001): HP/COMPAQ, Technical Support Agent (Ireland)
Company industry:
Software Development
Job role:
Other

Electronic Technician (Canada)

January 1997 - December 1997

COMPANY MARCONI CANADA

January 1997 - December 1997

1 year (1997): COMPANY MARCONI CANADA - Electronic Technician (Canada)
Skills
Database: • MS SQL server and management tools
• SQL database setup and programming

• Windows 7, Windows XP, Windows Professional & Server, DOS, Linux
Programming Languages: • Java development under Eclipse, C# under MS Visual Studio, C, C++ and Visual Basic
Other Technologies: • Tomcat, IIS, Eclipse, MAVEN
Hardware: • PC, Laptops, Servers, Routers
Company industry:
Airlines
Job role:
Information Technology

Education

Goldsmiths College, London University

January 2008

January 2008

Bachelor's degree, Computing & Information System

United Kingdom

2008 Distance learning in Computing & Information System from Goldsmiths College, London University (UK) - Aiming for a Bachelor Degree

Teccart Institute

September 1997

September 1997

Diploma, Domotic Systems Technologies

Canada

1997 Undergraduate Certificate in Domotic Systems Technologies - Teccart Institute (Canada) Leisure/ Activities:

Skills

Solution Architecture
Expert
Solution Architecture
Expert
Monitoring
Expert
Monitoring
Expert
Cyber Security
Expert
Cyber Security
Expert
Presentations
Expert
Presentations
Expert
Sales
Expert
Sales
Expert
Pre-sales
Expert
Pre-sales
Expert
Customer Facing
Expert
Customer Facing
Expert
Cybersecurity
Intermediate
Cybersecurity
Intermediate
solution architect
Expert
solution architect
Expert
Observability
Expert
Observability
Expert
Demonstration
Expert
Demonstration
Expert
Discovery
Expert
Discovery
Expert
Sales Engineering
Expert
Sales Engineering
Expert
RFI / RFP
Expert
RFI / RFP
Expert
LLM
Intermediate
LLM
Intermediate
Machine Learning
Intermediate
Machine Learning
Intermediate
Customer Focus
Expert
Customer Focus
Expert
Computer Science
Expert
Computer Science
Expert
Pre sales
Expert
Pre sales
Expert
SQL Server
Expert
SQL Server
Expert
Java
Expert
Java
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
French
Expert