Senior Agility Consultant / Agile Coach / Trainer / Product Management Consultant
DTCC (Depository Trust & Clearing Corporation)
Total years of experience :3 years, 10 Months
● Collaborated with organisational change management, senior stakeholders and H.R. business partners to design agile transformation operating model based on SAFe, utilized to drive the organisation’s business transformation at DTCC.
● Built trusted partnerships with senior stakeholders in the London office, ensuring alignment and expectation management between IT and Business leaders, improving the customer satisfaction scores for DTCC.
● Analysed and improved organisational delivery framework and practices at program and portfolio levels, enhancing team and technical agility, reducing production issues and improving client satisfaction scores, across DTCC.
● Provided leadership coaching in conflict resolution, feedback, and constructive disagreement using frameworks such as Radical Candor, Nonviolent Communication and Say What You Mean helping improve psychological safety.
● Spearheaded product agility initiative by establishing various Product Management Communities of Practice (CoPs) and experimenting with tools and frameworks like personas, story/empathy/journey maps, MVP, and WSJF at DTCC.
● Provided hands-on support and guidance while acting as a coach, mentor, and trainer for teams at RBS & DTCC.
● Conducted online and face-to-face training sessions on agile roles and frameworks, including Scrum, Kanban, Scrum Master, Product Owner and epic / user story writing and estimation; involved in creation of training materials.
● Delivered support to product owners and business analysts in writing epics and user stories, including acceptance criteria, dependencies, assumptions, BDD scenarios, testing approach and ROI improving overall quality within Jira.
● Performed role of RTE to facilitate PI Planning / BRP events involving cross-functional teams & business stakeholders in the London and U.S.-based office, leading to consecutive successful quarterly PI Planning events