Customer Excellence Coach
Tech Mahindra Business Services
Total years of experience :29 years, 4 Months
TO HANDLE CUSTOMERS COMPLAINTS AND
RESOLVE THEM TO THE CUSTOMER’S BENEFIT WITHOUT LOOSING SIGHT OF THE BUSINESS OBJECTIVES.
WORKED AS A COLLECTIONS ADVISOR FOR AMERICAN EXPRESS CREDIT CARDS FOR 6 MONTHS AND THEN BEING MOVED TO PAYMENT RETURNS DEPARTMENT. BEING AMONG THE TOP PERFORMERS AND WINNING THE QUARTERLY CHAMPIONSHIP FOR THE FIRST QUARTER OF 2006. MOVED TO
HIGHER LEVEL IN COLLECTIONS AS A REWARD FOR THE GOOD PERFORMANCE.
TO MAINTAIN SALEABLE STOCK LEVELS, MOTIVATE SUBORDINATES TO EXCEL IN SALES OF SPARE PARTS, SERVICE THE WORKSHOP SETUP WITH SUPPLYING SPARE PARTS THROUGH STOCK OR THROUGH LOCAL PURCHASE
STARTED AS SALESMAN WITHIN A YEAR PROMOTED TO POSITION. TO MAINTAIN SALEABLE STOCK LEVELS INSPIRE SUBORDINATES TO GO FOR THE KILL AND ACHIEVE TARGETS SET BY MANAGEMENT
A BACHELORS DEGREE IN COMMERCE SPECIALIZING IN ACCOUNTS AND ECONOMICS