Peter Richardson

As the senior IT Manager for the region I am responsible for everything technology and telecoms for the Gulf region. I am currently delivering a large cloud transformation project for the region migrating our on-prem services to the cloud. As the Senior IT Manager I am responsible for the following:

- Cloud migration planning and implementation
- Operating system deployment Microsoft Intune and SCCM
- Managing Microsoft Exchange Online
- Management and deployment of Microsoft Windows servers
- Migrating shared and personal data to OneDrive and Azure
- Disaster recovery / Business continuity planning
- Microsoft Teams, SharePoint and Office 365
- Avaya IP Office telephony

Hays are one of the largest recruitment agencies in the world covering 33 countries and have a total of 255 offices. In my role as the IT manager I support four offices over the Gulf region and India. As the IT manager I am responsible for the following:

- Monitor and maintain multiple servers at different sites around the region.
- Create and setup new users including Exchange 2010 mailboxes.
- Designed and implemented a full disaster recovery plan.
- Provide support to end users and resolve any IT related issues.
- Attended weekly telephone meetings with the IT Director and other IT Managers from around central Europe and rest of the world.
- Filter and monitor web usage of users.
- Data backup and security.
- Update content of both our website and Intranet (Sharepoint)
- Install, upgrade and re-image new and existing workstations.
- Manage 3rd party accounts with multiple suppliers and job boards

UnlimITed Support offers complete IT support services to SMEs within the UAE, particularly those who have little or no in house IT department. As an IT Consultant I:

- Conduct weekly and monthly client site visits to ensure the optimal performance of IT networks.
- Attend 2nd and 3rd line technical support call outs.
- Provide comprehensive Facilities Management and perform regular and necessary Preventative Maintenance.
- Advise and guide both existing and new clients on appropriate software, hardware and IT initiatives.
- Conduct new client site visits and provide recommendations to sales team on initial network proposals.

HBP Systems Ltd is one of the UK’s leading complete IT Business Solutions providers. Products range includes Accounting and CRM Software, Network Installation and Maintenance and Internet Marketing Services. During my time here I:

- Confirmed that IT facilities met the needs of both people and projects.
- Was a major contributor to planning, developing and implementing the IT budget, ensuring cost effectiveness.
- Attended project meetings and reviews with finance and sales teams to ensure client issues and downtime were kept to a minimum during new network installations.
- Assessed the requirements of installation and support issues and delegated to other engineers as appropriate.
- Planned and scheduled upgrades and security backups of hardware and software for internal and external systems.
- Ensured the smooth and optimal running of all anti-virus software, print services and email provision.
- Oversaw Facilities Management by attending client sites and performing Preventative Maintenance work encompassing detailed checks on all aspects of client networks.
- Guaranteed that all customer and in-house networks were up-to-date with the latest service packs and security updates.
- Ensured that software licensing laws were adhered to.
- Provided secure access to networks and email for remote users