Customer Service Representative
Raya Call Center
Total years of experience :2 years, 4 Months
1. Answer phones and respond to customer requests.
2. Provide customers with product and service information.
3. Transfer customer calls to appropriate staff.
4. Follow-up on customer inquires not immediately resolved.
5. Complete call logs and reports.
6. Recommend process improvements.
7. Other duties as assigned.
•Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
•Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;