Assistant Manager
Wipro Limited
Total years of experience :16 years, 2 Months
A Techno-Functional person with experience in technical communication, ITSM process consulting, ISO 20K SMS Implementation, Competent in analyzing requirements, proposing solutions, managing CRs and conducting risk assessments.
Worked in various roles that include Auditing, Process Consulting, Project Transitioning, Service Assurance and Technical authoring. The core activities involved were in defining ITSM processes for cliens, Lean Six Sigma projects and process documentation. Played major role in Transitions of Client Operations to Managed Services and subsequent Transformation.
Conducted and driven Process Training's, Internal Audit, Lean Initiatives as well as stakeholder management which included clients such as Government, Security and Networking, hospitality, Airline, Insurance, Telecom, Banking and Utilities
University Rank holder - Anna University, Chennai