Head of HRO
Ecco Outsourcing
Total years of experience :15 years, 0 Months
• Design, develop and maintain the recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
• Design the selection matrix for choosing the optimum recruitment channel and recruitment source
• Explore the market best practices in the recruitment and staffing and implement appropriate best practices in the organization
• Builds a quality relationship with the internal customers and external recruitment agencies
• Oversee, monitor and constantly manage the costs of the recruitment process
• Set the social media communication strategy for different job profiles and functions in the organization
• Conduct job interviews for the managerial job positions (or key jobs in the organization)
• Managing a team, responsible for the end to end on boarding process (including reporting, keeping track of a candidates and creating a solid pipeline database, etc.), Account Management personnel and Employee Relations.
• Act as point of contact for managers regarding HR topics
• Assist in scheduling a variety of meetings and employee events
• Ensure that department operations contribute to the attainment of organization goals and objectives
• Recommend policies that improve human resource related programs.
• Taking part in the internal promotion process for employees across ECCO.
• Supervise and evaluate the performance of human resource department personnel.
• Supervise the functions of recruitment; search for and collect applications of potential candidates for company employment.
• Adhere to the recruitment procedures & policy from the stage of receiving the approved job requisitions, the search for the right candidates who match the job description required up to the stage of job joining.
• Maintain and develop a solid application data base and classify the applications to ensure easy reference and accessibility.
• Compile and maintain a database for local recruitment advertising agencies and on-line sites that provide recruitment services.
• Ensure a proper screening and short listing of applicants and conducting the final interviews before referring to the HR Manager.
• Supervise and ensure the timely preparation of letter of appointment, Job offer & contract for new hires.
• Build candidate pipelines for current & future staffing needs.
• Prepare the weekly, monthly, & yearly recruitment reports.
• Tracking reports creation to ensure accuracy
• Fulfill staffing processes KPIs & SLAs.
• Responsible for all supporting functions Job openings.
• Filtering CVs
• Screening and selecting qualified calibers that can fit in required positions.
• Communicating with other companies to open new business channels.
• Inducting different kinds of interviews.
• Analyzing performance and creating Quarter Review Performance Reports
• Additional tasks that can help in the recruitment process
• Managing a team of 5 members, supervising their performance using methods of performance tracker.
• Creating new pools of qualified candidates
• Filtering CVs
• Screening and selecting qualified calibers who can communicate fluently in Arabic or English language
• Inducting different kinds of interviews
• Analyzing performance and creating Quarter Review Performance Reports
• Additional tasks that can help in the recruitment process
• Answers inquiries from clients over the phone.
• Provide technical support for level two escalations.
• Troubleshooting a variety of technical issues customers are having
Answers inquiries from clients over the phone.
Provide technical support for level one escalation.
Troubleshooting a variety of technical issues customers are having with their Blackberries and Data sticks.