Prabodh Harsha Wanniaracchi

• Establish restaurant business plan through competitor evaluation, sales analysis and marketing to ensure objectives drive restaurant profitability.
• Preparing and communicating forecasts in line with budget requirements
• Implementing and monitoring processes and system compliance in line with international standards
• Accountable for maintaining Caprice service and food brand standards and implementing improvement initiatives to ensure the restaurant is current and in line with customer needs.
• Monitoring the effectiveness of the workflow and the sequence of service as well as providing hands-on support.
• Closely monitoring the cashiering function of the outlet, customer satisfaction and responding to customer feedback.

• Responsible for managing effective customer relationships ensuring return guests and a positive restaurant image within the market.
• Conduct performance evaluation of colleagues, training of colleagues, guidance, coaching
Counseling and ensuring that they are aware of the relevance and importance of their activities and how they contribute to the department objectives detailed in the F&B Department Performance Plan

• Monitoring manning and the competence level of colleagues to ensure sufficiency for the department.
• Contributing to the implementation of marketing activities.