Senior operations and Administration Specialist
Commercial bank of dubai
Total years of experience :16 years, 8 Months
ATM
Have a control over mechanism exists to monitor TAT/SLA/FLM call of the outsourced vendors to avoid
customer complaints.
Ensure control mechanism exists to monitor allocation limits, proper replenishment of cash in ATM’s, in
line with their usage from time to time to avoid cash out situation to mitigate customer complains.
To ensure log reports maintained for:
ATM discrepancy, Nature of issue, Time taken for rectification, TAT, SLA, etc
ATM cash dispute received / resolved/ outstanding/ frequent disputes from any specific ATM, TAT,
etc
Counterfeit note received from ATM (from any particular ATM regularly as well) / inquired/escalated /
resolved / outstanding.
CASH
To support Team leader to reconcile GL account reconciled daily and cash proof duly signed.
Ensure unit scrutinizes the branch request thoroughly prior to arrange cash for deposit / withdrawal, and
to maintain the records accordingly.
Ensure cash collection from corporate customers are carried out and credited in line with the policy and
agreement.
Certify the cash deposit and withdrawals from / to branches are handled in line with the stipulated bank
policy and guidelines, proper records / communications / acknowledgements are retained meticulously
and corresponding entries are processed in time.
Proper records are retained in case of Cash discrepancy, if any Excess / shortage / Counterfeit currency
in Branch, customers are inquired thoroughly, settled / reconciled regularly and records retained in line
with the policy.
Settlement of customer disputes regarding cash discrepancy while depositing cash in ATM/CDM’s are
resolved in time in line with the agreed TAT and records retained.
Maintenance of specific log report for Cash deposit / Withdrawal request from branches, etc.
GENERAL
Oversee all task are carried out as per agreement with the Agency and irregularity, if any escalated
appropriately.
To ensure all the correspondences are routed through the Cash management unit only.
Certify transactions processed in various systems adhering to stipulated SLA / TAT / Dual control / Cutoff
time etc.
Specific log report maintained for:
Escalation of regular / Unresolved / high risk issues to higher ups for timely resolution.
Regular system issues, system enhancement requirements etc.
To support Team leader in payments to agency for regular services / ATM call outs services / FLM
services / Allocation charges / Replenishment charges / cash counting charges etc are scrutinized
appropriately.
To check all the transaction vouchers are duly signed and file forwarded to archival unit regularly for safe
custody under acknowledgement.
• Provide leadership and direction in ensuring the smooth functioning of overall operations. Uphold high standard of personalized and efficient customer service while maintaining quality management control.
• Participate in planning and controlling company’s services and other trade related operations; set growth targets, business objectives and brand strategies that align with business plan; establish benchmarks for measuring financial and operating performance.
• Manage daily operational activities which include record keeping, check processing and book keeping.
• Review at regular intervals recent audit reports, operational efficiency and quality of service provided to customers. Improve turn-around times by providing suggestions for significant procedures and controls.
• Manage back office, prepare reports, and monitor department operations.
• Provide support to the client facing departments, such as trading, corporate finance & corporate banking.
• Involved in developing new systems in order to maximize efficiency and profitability for the bank.
• Ensure each transaction is cleared, settled, reconciled according to regulatory and control requirements.
• Reconciling systems by checking that the data flows from the revenue-generating front office to the operations systems (operations control).
• Ensure that the business is administered in an efficient, controlled, risk-free and timely manner.
• Monitoring the activity and reports of daily transactions.
• Investigating breaks in the cash account within an investment bank.
Bank Teller
• Balance currency, coin, and cheques in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Cash cheques and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Examine cheques for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.
• Count currency, coins, and cheques received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Identify transaction mistakes when debits and credits do not balance.
• Prepare and verify cashier's cheques, sort and file deposit slips and cheques
Check-in counter systems, issuing boarding pass and announcements
Baggage Make-up area management & cargo handling expertise
Formation of Team and leading it in right direction.
Preparation of load & Trim Sheet for the flight for Boeing 737-800 & 737 900
Ramp Supervision.
Maintenance of Ramp Equipment’s & office Equipment’s.
Preparation of cargo area.
Handling Customer & IROP situations
Maintenance of Stock.
Highlights
Stationery In charge
Operations Report maintenance like Flight Disruption Agreement, Technical snag report, L&T records.
To maintain periodical check on ramp equipment’s and to report concerned authority for necessary action.
Handling cases like, Baggage mishandling/damage/lost and to have a track maintained across all network.
Certified for LOAD AND TRIM (Boeing 737-800 & 737-900ER)
Education Bachelor of Business Management 2003 - 2006 Dr.N.G.P Arts and science College, Coimbatore