IT Administrator
Elbarbary Engineering Co. Ltd
Total years of experience :17 years, 0 Months
Head Office - Khartoum (Sudan)
Swayam Siddhi College of Management & Research. - Kalyan
Administrate the network having more than 250 users, having more than 4 high-availability production servers in clustered environment and 3 remote server locations ensuring uptime and load balancing. Investigate user and network problems, identify their source, determine possible solutions, test and implement solutions.
•Manages Western region and Corporate network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses, group e-mail address; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.
•Install, configure, and maintain production servers, backup servers, file servers, RAS servers, Ethernet networks, network cabling, and other related equipment, devices, and systems;
•Plan and implement network security, including building firewalls, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
•Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
•Establish and perform maintenance programs following company and vendor standards.
•Manage and Resolve issue of Business application RetailPro9 Server and Client. Support SAP R3/BI string issue. Resolve end user network and system related issue with in SLA.
•Monitor network performance using the ManageEngine NetFlow Analyzer to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
•Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
•Document network problems and resolutions for future reference.
•I/O port punching & Cat5/6 crimping.
•Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
•Maintain FTP Server & inventory of IT assets.
•Manage and resolve connectivity issue of MPLS through service provider.
•Administrate and maintain the group of Windows 2003 high availability servers ensuring uptime, applications & operating system patches, maintenance releases, applying appropriate security policies, Group Policy Objects (GPO), and performing backup and recovery duties. Maintain user’s log.
Project: LS Retail POS (Navision) testing and user friendly operation. Testing manage offers, coupons. Mobile POS shopping on floor, loyalty redemptions testing etc
Provided design of both physical and logical network, optimizing performance, and implementation strategies including rebuilding the entire network infrastructure. Redesigned IP and bandwidth management strategy.
•Administrate Catalyst 2950 switches, Cisco 2800 router, MS Exchange Server 2003, and IIS WampServer. Monitor the implementation of all IT Security Systems. Implemented traffic filters on Cisco routers using Standard and Extended access-list.
•Prepared and developed technical documentations and security policies for the organization.
•Administrate and maintain the group of Windows 2000/2003 high availability servers ensuring uptime, applications & operating system patches, maintenance releases, applying appropriate security policies, Group Policy Objects (GPO), and performing backup and recovery duties. Maintain user’s log.
•Implements, administrates and maintains MS SQL databases. Schedule database/ application backup by using standard procedures. Applying operating system updates and configuration changes.
•Perform security administration from database/ application server side. Run regular audits on all systems and network devices.
•Troubleshoot operating system, network connectivity, and end-user problems. Provide technical support and user training to more than 100 company users. Manages external technology projects.
•Maintain inventory of IT assets & purchased details. Monitoring entire netowork system and support through Remote LogMein or Remote Desktop.
•Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
•Maintain updated security patches for Operating System, Manage Anti-virus console.
•Manage E-mail and Web hosting control panel for create e-mail id, group e-mail id, update information on web server
Administrate and maintain the group of Windows 2003 high availability servers ensuring uptime, applications & operating system patches, maintenance releases, applying appropriate security policies, Group Policy Objects (GPO), and performing backup and recovery duties. Maintain user’s log
•Involve in design, testing, implementation, operation and maintenance of the company network in Windows 2003 Active directory. Utilization of diverse security technologies such as firewalls, antivirus and proxy server. Performs routine preventive maintenance on hardware and software.
•Was in charge, and lead a team of HelpDesk, Adds new functionality and improves user ability to maintain without technical support.
•Manage and Resolve issue of Business application, Tally, Database/ application backup by using standard procedures. Review database performance parameters.
•Manage E-mail and Web hosting control panel for create e-mail id, group e-mail id, update information on web server.
•Maintain inventory of IT assets & purchased details. Monitoring entire network system and support through Remote Logmein or Remote Desktop.
•Troubleshoot operating system, network connectivity, and end-user problems. Provide technical support and user training to more than 60 company users. Manages external technology projects.
•Monitor CCTV (DVRNET Digital Network Security System) 16 channel & resolve technical problem DVRNet
Technical support for business application, system installation.
•Maintains SQL databases required for development, testing. Schedule database/ application backup by using standard procedures. Applying operating system updates and configuration changes. Performs database re-organizations as required to assist performance and ensure maximum uptime of the database (SQL shrink & indexing).
•Provide support and troubleshooting with laser and ink jet printer, hardware of system.
•Configuration of file and printer sharing (TCP/IP), and configuration of IIS and Terminal Server in a Windows 2000 Advanced Server environment. Review database performance parameters.
•Manage and Resolve issue of Business application FIMOS, Database/ application backup by using standard procedures. Review database performance parameters.
•Installation operating system, network printer, business application.
•Maintains all calls close within SLA or chase the same. Open call log ticket for end user. Actively take part to close all issue within given SLA.
•Maintain updated security patches for Operating System, Manage all system with updated MC-Afee Anti-virus for virus free network environment.
•Enforces and maintains database constraints to ensure integrity of the database
•Provide Wi-Fi connectivity for visitors for temporary.
•Manage back-up of user Outlook database. Insure and maintain integrity to include virus protection and network security. Monitor the implementation of all IT Security Systems.
•Manage SBAHelpDesk and support branches and SBA (Franchisee).
•Provides technical support by phone, remote screen sharing, and in person when required, to maximize first-call solve rates for local and remote users
Administrate and manage document delivery, POD management, and others related to companies operation.
•Training given new operation assistant.
•All Delivery Report sheet updating and query handling.
•Manage connection load and update S.M, C.M and T.S
•Resolve customer query.
•Manage hold and offload shipment.
•Sorting Bombay courier load.
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