Prajwala Salcar

• Proficient in handling difficult situations and resolving conflicts with calmness and professionalism
• Strongcommunicationskills, bothverbalandnonverbal, toeffectively deliver safety instructions and provide clear, concise information to passengers
• Skilled in problem-solving and decision-making
• Proven ability to adapt to changing circumstances and handle unexpected
situations
• Providedexceptionalpassengerservicesoninternationalflights
• Ensured safety procedures compliance and resolved customer service
issues
• Facilitated a swift boarding process and ensured on-time flight departure
by working closely with other crew members
• Successfully completed advanced first-aid training, and promptly
administered medical aid when necessary
• Collaborated with team members and pilots to ensure passenger comfort,
satisfaction, and on-time delivery of services
• Meticulously followed airline protocols and ensured safety regulations
compliance, securing a safety record of zero incidents on several flights
• Successfully managed emergencies and unexpected situations, resulting in
positive feedback at regular performance reviews.

Providedprimarycustomersupporttointernalandexternalcustomers
• Proactively checked information in knowing our customers by checking
their profile, preferences, and onward details
• Actively involved in suggesting new ideas and providing recommendations
using positive language on the improvement of the overall service provided, thereby increasing revenue, and ensuring Indigo success as a market leading airline
• Ensured the highest standard of customer service is provided to all customers by assisting with all relevant information required
• Kept abreast of Goa news and updates to ensure relevant professionalism and company standards are maintained.

• Understood all customer needs and actively promoted solutions that will cater to them either by going the extra mile or promoting company products that would generate additional income.
• Displayedexcellentcustomerserviceskills, teamwork, andunderstanding to achieve customer satisfaction.
• Strived as part of a dedicated team to avoid complaints and earn compliments
• Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment.
• Managed difficult situations for positive outcomes.
• Ensure excellent discipline and grooming standards are always displayed
while on duty.
• Ability to effectively listen to customer requests to determine
requirements and offer the most appropriate solutions.
• Ability to adapt to changing business processes or procedures,
• Abilitytomanagedifficultconversations, resolveconflict, maintain
• self-control, and always show patience during customer interactions.
• ensuring all processes are followed and procedures/rules are adhered to at
all times.