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Asmaa Tarek, agent customer service

Asmaa Tarek

agent customer service·Sutherland Global Services - Egypt

United Arab Emirates

Bachelor's degree, Faculty of Education

Work experience

Total years of experience: 2 years, 10 months

agent customer service

December 2023 - September 2024

Sutherland Global Services - Egypt

Alexandria, Egypt

December 2023 - September 2024

SENIOR CUSTOMER SERVICE & FLOOR SUPPORT
•Boosted overall service quality by 30% by mentoring more than 10
junior agents and training them in high-quality customer care
standards.
• Now still working in Alfuttaim automotive UAE As Associate
account management in Alfuttaim for Toyota and Lexus department.
• Worked in Sales, After sales, and Roadside assistance
departments.
• Training on SAP and CEM Softwares.
• Making daily and monthly ABS ( BOOKING APPOINTMENT
SYSTEM ) reports.
• Top performer in 5+ consecutive evaluations
• Expert in Sales & After-Sales for Toyota/Lexus
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

customer service agent

December 2021 - September 2024

Sutherland Global Services - Egypt

Alexandria, Egypt

December 2021 - September 2024

•Boosted overall service quality by 30% by mentoring more than 10
junior agents and training them in high-quality customer care
standards.
• Now still working in Alfuttaim automotive UAE As Associate
account management in Alfuttaim for Toyota and Lexus department.
• Worked in Sales, After sales, and Roadside assistance
departments.
• Training on SAP and CEM Softwares.
• Making daily and monthly ABS ( BOOKING APPOINTMENT
SYSTEM ) reports.
• Top performer in 5+ consecutive evaluations
• Expert in Sales & After-Sales for Toyota/Lexus
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Alexandria University

September 2021

September 2021

Bachelor's degree, Faculty of Education

Egypt

GPA (rating): Good

GPA (rating): Good

Skills

Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Early Childhood Education
Expert
Early Childhood Education
Expert
Customer Care
Expert
Customer Care
Expert
Customer service supporting-⁠ Good communication skills-⁠ team worker
Expert
Customer service supporting-⁠ Good communication skills-⁠ team worker
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Marketing
Intermediate
Marketing
Intermediate
Call
Expert
Call
Expert
Sales
Expert
Sales
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Expert
Data Entry
Expert
Accounting
Intermediate
Accounting
Intermediate
Administration
Intermediate
Administration
Intermediate
Management
Intermediate
Management
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Training
English Phonics
phonics Center
Sep 2021