Sheila Veryna

Providing information about services, amenities, and policies to guests
Anticipating guest needs and proactively offering assistance or recommendation
Building and maintaining positive relationships with guests to enhance their experience and encourage loyalty
Recognizing and rewarding returning guests or VIPs
Resolving guest complaints promptly and courteously. Coordinating with other departments (such as housekeeping, maintenance, or catering) to fulfill guest requests or resolve issues.
Collecting feedback from guests to identify areas for improvement and implementing appropriate solutions Quickly identifying and resolving issues or challenges that may arise during a guests stay

Observed work procedures to ensure brand standards Assisted guest making menu choices in an informative and helpful gesture
Upsell different cocktails & wines according to guests preferences
Operated POS system for customer orders and payments Responsible to open and close the bar
Help memorize beverages ingredients stock

Responsible for KOL and managed promotional messages, and other marketing collateral, scheduled social media posts Help marketing team in developing and implementing plans for sales events and loyalty events Responsible for post-event and KOL reports and follow-up Learned about companys system and maintain confidentiality of customer and business information

Wrote copy for social media posts, promotional messages, assisted photoshoot for property, and other marketing collateral
Scheduled social media posts
Supported sales and marketing team in creation and implementation of marketing campaign
Tracked and measured on competitor for sales team analysis Learned about companys system and maintain confidentiality of customer and business information