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Prakash Barot, Automotive Aftersales Manager

Prakash Barot

Automotive Aftersales Manager·MG Motor India Pvt Ltd

India

Bachelor's degree, Automobiles

Work experience

Total years of experience: 15 years, 7 months

Automotive Aftersales Manager

March 2019 - Present

MG Motor India Pvt Ltd

Gurgaon, India

March 2019 - Present

Company industry:
Automotive Manufacture
Job role:
Management

Automotive Aftersales Manager

September 2015 - Present

Hyundai Motor India Ltd

Ahmedabad, India

September 2015 - Present

1. Dealer Profitability Improvement
2. Parts Business Improvement
3. Service Penetration & customer retention
4. Service policy implementation & Audit
5. Warranty Administration & Audit
6. Market share improvement activity support
7. Enhancing Customer Satisfaction- CSI
8. Promotion of customer retention schemes- eg- EW, RSA, Insurance, AMC
9. Dealer facility Improvement & Audit
10. Support Dealer in troubleshooting
11. Training of Dealer manpower
12. Service Head recruitment & Manpower retention
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Area Incharge

November 2010 - September 2015

Honda Motor Cycles And Scooters India Pvt Ltd

Ahmedabad, India

November 2010 - September 2015

- To achieve service and parts targets
- Customer satisfaction
- Establish new network
- Training of Dealer staff
- BCSI activity
- Increase brand Image by Activity
- Increase workshop efficiency and profitability
- Monitor Dealer service quality and maintain service standerds
- Analyze gap areas and plan countermeasures
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Education

L.D College Of Engineering

June 2010

June 2010

Bachelor's degree, Automobiles

India

GPA (percentage): 80%

GPA (percentage): 80%

Stood Second In University in Automobile Branch

Skills

Spare Parts
Expert
Spare Parts
Expert
Warranty Administration
Expert
Warranty Administration
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Dealer Management
Expert
Dealer Management
Expert
Automotive Aftermarket
Expert
Automotive Aftermarket
Expert
Sales & Marketing
Expert
Sales & Marketing
Expert
Dealer Development- Automobiles Network Expansion
Expert
Dealer Development- Automobiles Network Expansion
Expert
Customer Relation
Expert
Customer Relation
Expert
Fault Diagnosis
Expert
Fault Diagnosis
Expert
Technical FMEA
Expert
Technical FMEA
Expert
Service Process Implementation
Expert
Service Process Implementation
Expert
Automobile Service Operations Management
Expert
Automobile Service Operations Management
Expert
Spare Parts
Expert
Spare Parts
Expert
Warranty Administration
Expert
Warranty Administration
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Dealer Management
Expert
Dealer Management
Expert
Automotive Aftermarket
Expert
Automotive Aftermarket
Expert

Languages

English
Expert
Hindi
Native Speaker

Memberships

Society Of Automotive Engineers

Member

January 2010

Training and Certifications

Training
EWA net Training
Mercedes Benz
Jan 2009