prasad surapaneni

After Sales Manager at THE TEHAMA TRADING COMPANY

• Yemen
• My current job since September 2003

May’11-Till Date THE TEHAMA TRADING COMPANY, YEMEN
After Sales Manager with Nissan National Sales Company

May’10-May’11 National Service Manager with Nissan National Sales Company

Apr’07-May’10 Service In charge with Nissan National Sales Company

Sep’03-Apr’07 Service Engineer and Warranty Administrator
KEY PROFILE
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Strategy & Planning
 Establish service business plans by reviewing and evaluating the market to define budget and service targets
 Channel competitors’ service policies and business performance analysis to set up benchmarks for improvements
 Analysis of service indicators; Facilitate presentation of annual business plans to the management
 Set up service parameters according to the country characteristics
 Definition of training requirements and operating standards according to market needs
 Apply warranty terms and conditions to suit the market requirements
After Sales Support
 Monitor and ensure the accomplishment of the targets agreed in the business plans
 Perform market visits and follow-up meetings with Shareholders, General Managers at Importers/Direct Dealers
 Support and advice importers and dealers on service or parts investment plans and development strategies
Service Quality
 Coordinate ISO activities
 Importer coaching
 Training
 Pre-certification audits
 Dealers Certification Audits
 Core Processes / Dealer Standards
Customer Satisfaction Survey
 Coordinate the implementation of the CSS in the market
 Define the requirements and the strategies in order to fulfil the standards
 Elaborate action plans with the Importers/Direct Dealers in order to achieve the desired results
Warranty
 Authorize warranty labour rate for Importers
 Coordinate Warranty Training with Manufacturers
 Coordinate Manufacturer audits when necessary
Technical /Non-Technical Training
 Coordinate, implement and monitor training standards
 Establish training programs
 Coordinate training synergies with Brands/Importers (e.g. trainers, courses etc.)
 Evaluate training activities and establish summary

Senior Technician in Ford Division at SAUD BAHWAN AUTOMOBILES

• Oman - Muscat
• October 1998 to July 2003

Service Technician – Dealer Daewoo Motors at VENKATESHWARA MOTORS PRIVATE LIMITED

• India
• October 1995 to October 1998