senior manager, Rewards
Majid Al Futtaim
Total years of experience :18 years, 4 Months
Job Details handled:
Reward Transformation:
▪ Lead the design and implementation of assigned Reward Transformation Projects such as organisation Archetype, creation of total rewards function for support organisation for all operating Companies.
Fixed Pay Design:
▪ Lead local market studies by working with external consultants such as Korn Ferry Hay, Mercer, Towers Watson or AON as well as local HC teams to interpret market reports to make it fit for purpose.
▪ Use market studies to design and update fixed pay structure and create guidelines for ongoing reward management.
▪ Oversee periodic salary surveys to ensure compensation and benefits structure is competitive. ▪ Design compensation policies, salary scale and allowances for new Carrefour locations. Benefits Design & Review:
▪ Review & Design benefits to ensure they are fit for purpose based on prevailing organisation
operating model, market practice and labor law guidelines.
Variable Pay (Bonus & Incentives):
▪ Design variable pay(annual bonus & other short term incentives) to attract, motivate & retain employees in various parts of Majid Al Futtaim Retail business.
▪ Lead the annual bonus process for assigned geographies to ensure bonus process is in compliance with overall approved policy.
▪ Lead cost simulations and execute retention programs, incentive/bonus schemes to motivate employees and direct the organisation towards performance-driven excellence.
Job Evaluation & International Mobility:
▪ Lead Job Evaluation for existing & new organisation structure by working with HCBP & other stakeholders using Job Evaluation methodology such as Korn Ferry Hay & Mercer and ensuring they are aligned to the overall organisation blueprint.
▪ Contribute to design, update of International Mobility Framework.
Projects:
▪ Lead Salary Survey exercise for biggest Majid Al Futtaim locations impacting 25, 000
employees.
▪ Support Variable Pay & Compensation Design for Digital Business.
▪ Lead Benefits Review for assigned geographies.
▪ Roll Out of International Mobility Framework across Majid Al Futtaim Retail.
▪ Lead Total Rewards Squad in set up of support organisation which will provide
transaction services to all Majid Al Futtaim Operating Companies
▪ Drive Job evaluation project for various parts of organisation including Digital Business
Rewards Management:
Develop Compensation and Benefits Policies across all FAB locations.
Partner with all internal and external stakeholders for all compensation & benefits related initiatives/processes.
Propose and Manage LTIP and STIP Plans across group.
Periodically review the effectiveness of existing programs/schemes at First Abu Dhabi Bank, provide creative and cost effective alternatives.
Conduct benchmarks for external and internal competitiveness. Drive compensation & benefits surveys, analyze and report trends.
Identifying, negotiating and finalizing agreements with vendors for survey reports, reward programs.
Prepare and obtain approvals from all stakeholders on compensation and benefits proposals.
Support business with intelligent reports that evaluates and analyses staff cost for effective decision making.
Propose and Implement Global Mobility initiatives like Secondment & Short Term Assignments.
Responsible for end to end delivery of all assigned reward processes on time and within budget.
Assist in management and administration of executive compensation, annual salary budget for all FAB locations and customized compensation and benefits for senior positions.
Rewards Administration:
Implement annual review processes both internal and external - compensation and benefits. Track feedback and recommend improvement plans for next cycle.
Develop communication, training and presentation materials for compensation & benefits program / roll-outs.
Stay current on industry best practices and maintain knowledge of government regulations and local legislations. Adhere to and maintain regulatory compliance and related controls.
Sound knowledge of HR systems i.e. oracle, org plus, global grading structure, Hay, TW, Mercer and Mc Lagan survey methodology, performance management system etc.
O.D. Administration:
Maintain/change the job framework based on the current and future business strategy demand & needs.
Work on structure design with business and prepare organization/role summary based on organization’s business objectives, strategy, processes and operations.
Use core job design characteristics of Skill variety, task identity, task significance, autonomy & feedback.
Work with senior management to make sure proposed changes are economical & effective.
Responsible for job evaluation for current and new positions.
Projects:
Lead merger projects like global benefits review and alignment between NBAD & FGB.
Assisted in implementation of simplification and aligning compensation and benefits policies to revised broadband for 16 international locations and implementation in HRMS.
Lead Group Medical and Life Insurance Renewal in 2017 & 2018
Lead Group Annual review cycle for Group in 2017.
Assist Management in defining executive compensation and manage stock option issuance and redemption.
Drive Job evaluation project. Consolidate and report findings.
Job Details handled, as an Analyst in Core Banking Implementation Team:
UAT, Testing, Implementation & Helpdesk:
Plan, Organize, Manage and Control the resources and activities that fall within the UAT Stream responsibilities as per agreed timelines, including Functional Requirement Gathering and Specifications Review, Co-Ordinate UAT Activities and Sign off.
Ensure Business Users carry out testing in line with proposed strategy and as per signed off business requirements.
To Facilitate discussions between Business Users, IT Team and Vendor (where applicable), in seeking solutions for any Defects &/ Issues pertaining to Functional requirements.
Review and Identify gaps in Functional Requirement Specification Documentation vis-à-vis Agreed Solution Documents and Business Requirement Documentation
Support Data Migration, IT, To Be Processes and Training streams with their activities, and provide inputs as and when required
Managing and Driving Integration Testing for the Core Banking project.
Subject Matter Expert for Check Book System, Demand Draft, Manager's Cheque, stop payment, Clearing, Sweeps, Standing Instructions and Integration.
Post completion of Project in July 2012 moved to Business as a Wealth Customer service offer to look how business works and improvise processes.
Job Details handled, as a Customer Service Officer in Wealth Management Team:
Operations Wealth Management:
Providing sound service and operational support to the banks high net worth (HNWI’s) customers.
Overlooking and managing the Over Draft & Trade Finance Facility for our HNWI’s
Preparing KYC’s for adherence to lay down rules for Anti Money Laundering. Subsequently preparing KYC amendments and keeping the same updated for the bank’s records
Handling customer complaints and bringing them to a satisfactory conclusion
Demonstrating pro-active approach to customer care, operational risk control and by
Utilizing knowledge of products and customers’ requirements, to identify sales leads
Payments of Remittances and advising exchange rate to Priority Customers
Maintain proper files and documentation.
Facilitating the issue of Overdrafts and Guarantees (Performance, Bid bonds, Labour and Payment Guarantees)
Checking all documents pertaining to the issue of Guarantees and Overdrafts
Assessing limit requirements of customers based on their financials and volume of trade
Verification of LC documents and advising discrepancies to customers
Reports and MIS Generation:
Preparing weekly, Monthly MIS of cleanup exercises.
Preparing Charge reversals report.
Preparing Tech issue Tracker and coordinating with IT to get the issues resolved.
UAT:
Worked closely with users and unit heads in Account Services Unit heads to prepare user requirements for new systems and enhancements / modifications to the existing system there.
Supported the Project Management function to ensure smooth implementation of systems initiatives such as Flex cube, HPS, New Product Launch etc., enhancements & day-to-day system issues.
Liaised with IT Department, System Vendors and Cards on Account services requirements / initiatives / compliance releases.
Assisted various units within the department in preparing system acceptance test scripts and testing.
Was responsible to prepare system acceptance test scripts with the users and conduct a first level UAT to ensure that systems have been delivered according to user requirements.
Co-ordinated with internal and external parties to ensure that system compliance upgrades are tested and implemented within deadlines.
Tracked and monitored system / operational issues with IT Department, External system vendors and Payment Associations until resolution.
Reviewed the existing processes to identify areas for automation.
Was responsible to understand business requirements with users & translate business requirements into User Specification Documents for the IT development team after obtaining necessary approvals.
Operations Account Services Unit:
Single point of Contact for all the complaints assigned to the unit.
Investigating all complains and closing tickets on time with client satisfaction as the top priority.
Keeping track of the volume of complains and type of complains and submitting regular reports to the line manager.
Single point of contact for fraud and authorization team. Handling all queries related to authorization and finding all solutions for reducing the rejection rate for all transactions.
Control the Overall Signature Recon Process and Debit card linking and reporting it in DCFC.
Part of the Document verification team and have excellent documentation knowledge for all account services document with legal and compliance overview.
Good document knowledge for Individual, SME, Corporate customers.
Handling all authorizations for Flex Cube entries related to financial, new account opening and maintenance for the unit.
Handling all Debit card replacement process in the unit and also part in the migration of debit card printing and embossing to the outsource vendor.
Sales and Operations
Scrutinizing transactions based on client exposure.
Controlling Delinquencies.
Handling Operations
Visiting Factories for Quality Checks.
Preparing all Export related documents.
Performing end to end logistics procedure.
Getting same product for the customer which he demanded at the time of the order.
Ensure 0 % negligence to the product quality.
Getting perfect quality check by company like Intertek and SGS.
Coordinating with field teams for ensuring optimum usage of warehouse and container space for customer profits.
Handling timely customer orders.
Making Orders at factory and take on time delivery of the product for customer benefit.
Arranging necessary logistic requirement and preparing export documentation for the product to reach customer destination.
Good knowledge of preparation of Export documents for sea and air freight.
Acting as a translator for mandarin for non-English speaking customers and getting them the right product from the best places and cheapest price.
Additionally, responsible for handling customer queries, Back-end operations & irate customer calls.
PASSED OUT IN 2005 WITH SUBJECTS AS STATISTICS,ACCOUNTS, BUSINESS MATHS AND ECONOMICS
SUPERIOR GRADE ACHIEVED IN SUBJET I.T. IN COMPUTERS,OTHERS SUBJECTS ARE WEB DESIGNING AND FOXPRO
COMPLETED WITH A GPA OF 63.67 %