Relationship Manager
NEXA
Total years of experience :14 years, 4 Months
Job Profile:
- Responsible to provide a complete Nexa Experience to all the customers
- Educating customers about Nexa products by giving them detailed demo and answering all their queries
- Achieving monthly sales targets of Nexa products
- Working as a single point of contact with the customer right from the time of his enquiry till the date if his vehicle delivery
- Keeping a touch base with all the existing customer after sales as well
- Along with walk-in enquires generating enquiries through references, events, cold visits, etc.
- Making sure that there are no complaints raised by keeping clear communication and transparency with all the customer
- Handling customer queries if any and resolving them in a professional way
Job profile:
- Achieving monthly sales target
- Maintaining complete knowledge of hours of operations & activities
- Maintaining complete knowledge of store services & products
- Ensuring smooth daily operations
- Booking appointments in a proper way
- Keeping track on inventory & products
- Maintaining store checklist on regular and daily basis
- Responsible for maintaining all the monetary transaction at the desk
- Making sure that there is cleanliness maintained at all areas
- Strong control on inventory usage on daily basis
- Motivating staff to perform at their highest abilities
- Following performance evaluation & disciplinary procedures
- Maintaining all documents & reports on daily basis
- Attend management meetings & contribute ideas for the growth of business
- Administer staff and client scheduling for maximum revenue generation and profitability
- Ensuring all equipment’s are in proper and working condition
- Resolve client as well of staff issues is any
- Develop marketing strategy and ensure a consistent image is being portrayed.
- Create motivating environment of sincerity, warmth and fun for staff and guests.
- Maintaining monthly P & L of store business
B) Worked as a Floor Manager with Phoenix Marketcity Mall for 9 months from 1 August 2011 to 30 April 2012.
Job profile: - Maintaining good relations with retailers and resolving their queries if any
- Managing the floor operations in coordination with housekeeping, engineering, security and other service providers
- Coordinating with the projects team regarding stores under fit out - Resolving engineering related complaints by taking regular follow ups
- To make sure that retailers are following the rules & regulations according to the agreement
- Resolving customer queries if any
- Following up with the retailers for their payments
- Managing the guest relation executives and their roster
- Maintaining various reports
A) Worked as a Customer Service/ Mall Operations Executive with Ishanya Mall Pune (Division of Deepak Fertilizers and Petrochemicals Corp. Ltd.) for 29 months from 16 February 2009 to 24 July 2011
Job profile: - Resolving Customer complaints and queries by taking daily feedbacks
- Responsible for preparing and maintaining daily & monthly reports
- 100% assistance to the Events team during events
- Responsible for handling Laser Show at Ishanya Amphitheatre
- Knowledge of handling showbizz ticketing software
- Responsible for handling Ishanya Food Street Cash counter
- Responsible for maintaining the obligatory Quality Standards in Food Street
- Managing overall operations of Food Street
- Responsible for achieving daily, weekly and monthly Sales Targets
- Responsible for maintaining the Consumables stock at Food Street
- Responsible for taking daily mall audit rounds with all the service provider heads (Housekeeping, Horticulture, Security, Façade & Parking)
- Assist in Mall Operations
Completed diploma in Aviation and Hospitality Management, Pune in 2007-08
Completed H.S.C. in science from Poona College
Completed I.C.S.E. (Class 10) from The Bishop's School, Pune in 2005 (First Class)