BEVERAGE SUPERVISOR
THE GREENBRIER HOTEL CORP
Total years of experience :12 years, 11 Months
Supervise and schedule food & Beverage staffs
Ensure Customer satisfaction
Participate in the recruitement, selection and training of staff
Resolve customer complaints as well as internal conflict among staffs
Order and maintain Inventory control costs
Make suggestions and trail seasonal Cocktails
Ensure and communicate on regular briefing to the staffs about the budget and standards of the Company
Accessing and Improving profitability by making necessary improvements to the running of the business
Hire, train, supervise, coach, direct, counsel, and evaluate staff in the bar and lounge Communicate effectively, both verbally and in writing to provide clear directions to the staff's, Assign and instruct bar and lounge staff in details of work, observe performance and encourage improvement where necessary
Maximize bar and Lounge profitability by implementing effective controls beverage and labour costs and monitor the bar's and Lounge's budget to ensure efficient operations, including achieving budgeted revenue and labour expenses
Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product
Implement appropriate strategies to resolve adverse trends and improve sales
Follow company policies and procedures regarding the handling of cash, property, products and equipment
Audit inventory levels to ensure product availability, and order products as necessary
Successfully managed 08 Lakh Rs net sale per day and handled Restaurant activities with 05 Supervisors, 20 waiters, 08 stewards and 07 hostess
Reviewed customer feedback constantly and then suggested the ways to improve the operations and customer service level which helped to improve maximum guest satisfaction rate from 70% to 90 %
Observed the operation of the Restaurant and ensured that HACCP principles are been strictly followed
Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs
Answers customer's questions about merchandise.
Assists customers with purchase decisions. Retrieves merchandise from sales floor,
stock room, or other inventory locations
places special orders.