RESERVATION AGENT
GOVERNOR WEST BAY SUITES & RESIDENCES
Total years of experience :4 years, 5 Months
Work Description/ Responsibilities:
• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
• Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
• Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
• Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
• Ensure the records accuracy about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest (providing correspondences).
• Collecting payment to the bank via manual authorization on or before the arrival date and before the end of the day make sure to send the list of the collected payment to the finance.
Provided great customer service to any and every customer.
* Escorting customers to their tables
* Explain various dishes on the menu to costumers and make menu recommendations if
desired
* Take orders and relayed the same
* Ensured preparation of all orders for a single table and serve in professional manner
* Maintained clean and presentable tables with tableware, glassware, silverware, and
linens.
* Provided friendly and attentive service to all customers.
* Prepare checks and collect payments from customers
Greet customers as they arrive at the restaurant and inquire into their seating preferences
* Gauge customers’ seating needs (by counting number of people in a party) and lead them to
appropriate tables
* Assist customers in seating and provide them with menus
* Provide customers with information on revolving menu items and daily specials
* Leave customers for a little time to give them a chance to choose from the menu but keep an
eye out for customer calls
* Answer questions regarding menu items and ingredients and provide information regarding diet
items and specials.
* Maintain knowledge of any items that the kitchen may be running out of
* Take orders for lunch and dinner and repeat taken orders to ensure accuracy
* Inform customers about the time it will take for their orders to be prepared and served
* Relay orders to the kitchen and ensure that they are prepared according to recipe
* Check prepared orders for accuracy and portion and ensure that they are served in a time
efficient manner
* Prepare drinks according to customers’ instructions and serve then in a timely manner
* Ask customers if they would like anything else with their orders
* Assist cashiers in preparing checks for served meals and deliver checks to customers
* Take payment in exchange of services rendered and tender any change
Make sure that tables are cleared, cleaned and bussed properly before the next set of
customers arrive.
Applying design stickers to porcelain and glass dinner sets, coffee and tea sets.
* Quality Assurance: thorough checking of finished products for any damage.
* Submitting statistical reports of exact number of finish products.
Responsible for providing accurate, efficient and timely processing of over-the-counter
transactions pertaining to deposits, withdrawals, bill payments, foreign currencies and
other miscellaneous transactions.
* Respond to all client’s phone inquiries and requests in a timely and accurate manner
while maintaining professional call management etiquette at all times.
* Receives checks and cash for deposit, verify amounts, identifying counterfeit currency
and check accuracy of deposit slips. Cash checks and pay out money after verifying if
signatures are correct.
* Encoding of customer’s transaction details to computer’s database record and issue
system-generated receipts.
* Count currency, coins and checks received, by hand or using currency-counting
machine, to prepare them for deposit or shipment to branch banks
* Carry out special services to customers, such as ordering bank cards and checks. Inform
customers about foreign exchange rates, following daily international rate sheets.
* Process transactions like remittances, telegraphic transfer, term deposits, retirement
savings plan contributions, automated teller transactions, night deposits and mail
deposits.
* Marketing new financial products and services; cross selling, promoting bank investment,
Educational plan and credit cards.
* Provide outstanding services and ensure client satisfaction.
Four-years degree program designed to provide students with an in-depth understanding of the process of developing a business, running a business, and legal and ethical issues of business ownership. The program trains students in the conceptualization, planning, and formulation of a business, as well as teaching important aspects of business operations such as budgeting and financial forecasting, accounting, strategic marketing, and human resource management. The course also trains students to use computer applications , bookkeeping software, and methods for incorporating technology into a business.