Ahmed Amer, Branch Manger

Ahmed Amer

Branch Manger

American Mattress

Location
Egypt - Tanta
Education
Bachelor's degree, Social work
Experience
8 years, 3 Months

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Work Experience

Total years of experience :8 years, 3 Months

Branch Manger at American Mattress
  • Egypt - Tanta
  • My current job since October 2020

Serves customers by helping them select products. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Directs customers by escorting them to satisfier stage . Provides outstanding customer service.

Customer Service Professional at Dubai Airports
  • United Arab Emirates - Dubai
  • March 2017 to May 2020

Cater to incoming telephone calls from passengers or from other department within the airport regarding lost items.
Catalogs found items in the LPMS (Lost Property Management System) database.
Performs administrative functions required to ensure proper accounting and record keeping.
Dealing with Different passengers regarding their problems and issues.
Lost items lift behind from passenger's valuable & non-valuable.
Sort out their problems, regarding passport lost inside flight or within the Airport.

customer service representative at Dubai airports
  • United Arab Emirates - Dubai
  • March 2017 to March 2018
Call Center Agent at Touch Media
  • Egypt - Cairo
  • September 2015 to January 2017

Education

Bachelor's degree, Social work
  • at Faculty of arts
  • July 2013

Specialties & Skills

Customer Service
Field Experience
Human Relations
Team Motivator
Customer Care
Good in Customer care, Enthusiastic, Good listener and experienced
English
Good Listener
Communication Skills

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Rescue and Fire Fighting Service (Training)
Training Institute:
Dubai Aviation

Hobbies

  • Sports, Reading stories and watching Movies